Call Pal is a service provider, or potential service provider, to your business and we care about your data. In order for us to provide you with our outstanding services we need you to opt in to us holding your data for this purpose. This simply gives us permission to continue doing what we already do.
Privacy Policy
Call Answering Dublin (“we”, “us”, “our”) operates the website
www.callansweringdublin.ie.
Call Answering Dublin is part of the Call Pal Group.
We respect your right to privacy and comply with the General Data Protection Regulation (GDPR).
This policy explains how we collect, process, store, and delete personal data when you use this website.
Who we are
Postal address:
Gray Office Park, Galway Retail Park, Headford Road, Galway City, Ireland.
Email: info@callpal.ie
Phone: 01 482 6917 (Dublin) |
0818 511 400 (Head Office)
What personal data we collect and why
We retain two types of information:
- Personal Data – information that identifies you or can be used to identify or contact you,
such as your name, address, email address, telephone number, job title, and billing information. - Non-Personal Data – statistical and analytical information collected on an aggregate basis from
all visitors, such as anonymised IP addresses, browser types, device information, and general usage data.
How we collect Personal Data
We collect Personal Data that you voluntarily provide when you:
- complete our online contact form;
- call our office;
- subscribe to our newsletter; or
- make an enquiry about our services.
How we use Personal Data
- to provide the services you have enquired about;
- to contact you in relation to your enquiry or communications you have sent to us;
- to send updates or offers via our newsletter where you have opted in.
How we use Non-Personal Data
We use aggregated Non-Personal Data to understand visitor behaviour and to improve the design, content, and
performance of our website and services.
Comments / Chats
When you leave a comment or engage in a chat on our website, we collect the data shown in the form or chat window,
along with your IP address and browser user agent string to help with spam detection and platform security.
Cookies
We use cookies (small text files placed on your device) to recognise your browser, analyse site traffic and
interaction, and improve your experience.
You can set your browser to warn you each time a cookie is being sent or to turn off cookies entirely.
If you disable cookies, some website features may not function properly.
Disclosure of data
Non-Personal Data: We may share aggregated, anonymised statistics with trusted third parties
such as our web hosting provider, analytics partners, advertising platforms, and digital marketing agencies to
help us manage and improve our services.
Personal Data: We may share your data with trusted service providers (e.g., IT support,
marketing/email platforms, service delivery partners) under contract and subject to strict confidentiality and
data protection obligations. We may also disclose Personal Data where required to comply with legal or regulatory
obligations, a court order, or lawful request by public authorities.
We will not sell your Personal Data and will only disclose it to third parties where:
(a) you have consented; (b) it is necessary to fulfil your request; or (c) we are legally required to do so.
Your rights
Under GDPR, you have the right to:
- access a copy of your personal data;
- rectify inaccurate or incomplete data;
- erase your data (right to be forgotten);
- restrict or object to processing in certain circumstances;
- withdraw consent where processing is based on consent; and
- data portability, where applicable.
To exercise these rights, contact us at
info@callpal.ie or call
01 482 6917.
How long we retain your data
We retain Personal Data only for as long as is necessary for the purposes set out in this policy or as required
by law. You can request deletion of your data at any time by emailing
info@callpal.ie.
Updating, verifying, and deleting personal data
You can update your details or communication preferences by contacting us. You may unsubscribe from our newsletter
at any time using the unsubscribe link in our emails.
To access, amend, or delete your data, email
info@callpal.ie or call
01 482 6917.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page. If we make significant
changes to how we use your Personal Data, we will notify you by email (where possible) and provide you with a
choice regarding further use.
Last updated:
Call Answering Dublin
Part of the Call Pal Group
Gray Office Park, Galway Retail Park, Headford Road, Galway City, Ireland
Email: info@callpal.ie |
Phone: 01 482 6917
