Call Answering FAQ

Complete your script — greeting, transfers, message format

We send you a short script form to fill in. It covers your greeting, who we should transfer to (and when), when to take a message, and the fields you want recorded. Your answers populate our CRM so your instructions are always current. Once the script is approved and the contract is signed, we issue your dedicated divert number.

We answer live — Irish-based receptionists following your script

We answer in your company’s name and follow your script word-for-word. Routine queries are handled as directed; anything outside scope is routed or noted exactly as you’ve specified.

We transfer or take a message — exactly as your script says

If your script says transfer, we call the person/number you’ve provided. If they’re unavailable, we take a message and email it to the named recipient shortly after the call using your chosen template.

Message Portal — 30-day summary & script control

Your Message Portal shows a rolling 30-day list of company messages. You can view your current script and request changes (greeting, transfer numbers, departments, wording) directly from the portal.

Setup & terms

Go-live: typically within 24 hours of signed contract and approved script.
Divert number: we provide a unique number to point your phone line to (full-time for Full Cover, or on busy/no-answer for Overflow).
Contract: Call Answering has a 3-month minimum, then monthly rolling.

Outbound Services FAQ

Share your vision

Get in contact with us to share the vision for your outbound project. We will discuss your objectives (lead qualification, appointment setting, surveys, follow-ups etc), desired outcomes and the best way to achieve them based on our experience and industry knowledge.

Outline your requirements

We will need to outline your specific project requirements – including the size of your contact database, the administrative work included, and avg. outbound call length to confirm how many dedicated hours (weekly / monthly) your project will require.

Finalising script, staff training and access

Create a custom script for our agents to work from, covering the conversations you want us to have and the information we need to get. We can input data directly to your own system (CRM or other) as required, or create shared documents and reporting processes to follow that keep you informed and involved. You will have a dedicated team that undergo specific training for your project and an open channel of communication every step of the way.

Diary Management FAQ

Suitable for any industry

Call Pal offers Diary Management as a service for any business. We assist our clients in many clinical settings, including but not limited to Physios, Podiatrists, Osteopaths, and General Practitioners. This service is also suitable for office-based appointment bookings and Ecommerce platforms such as Shopify.

Set-Up Requirements

Diary Management is an add-on service to standard Call Answering. You will grant us login access to your booking system which needs to be accessible through a web-browser. Complementary in-house training on your booking system is carried out with each team member before going live by the person who sets up your account.

Call Answering FAQ

Outbound Services FAQ

Diary Management FAQ

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