Irish‑based receptionists answering calls in your company’s name.
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What we do
Call Answering
We answer every call in your company’s name, triage callers, transfer priority calls, and send messages.
Reception Overflow
We answer only when your phones are busy, during meetings, holidays, or staff shortages. Same greeting and rules, seamless to callers.
Outbound Calling Services
Ongoing or project work: lead qualification, appointment setting, client follow-ups, database updates/enrichment, and simple customer care calls.
Diary Management
We manage your calendar with efficiency and care, handling bookings, cancellations, and rescheduling on your behalf. Our team ensures your diary runs smoothly, giving you more time to focus on your clients and business.
All your call handling in one place
We provide a complete range of call answering and virtual receptionist services. Whether you need full cover, overflow support, or help managing appointments, our team of Irish-based receptionists makes sure your business never misses a call.
How Call Pal Works
Getting started is straightforward. Share your script and key details, and we’ll configure your company on our system. We’ll issue you with a dedicated divert number — simply forward your calls to this number through your provider. From there, every call is answered in your company’s name, ensuring seamless and reliable support.
Award-Winning Business Support
Call Pal was proud to be recognised at the first-ever Guaranteed Irish Business Awards, where we won the Business Support Services Award. This achievement reflects the dedication of our team and our continued commitment to delivering professional, Ireland-based receptionist and customer support services, with a personal touch.
“We were thrilled to win the Guaranteed Irish Professional Services Award. It stands as a true reflection of the efforts of our team… We pride ourselves on our service, our local community commitment, and our dedication to supporting Irish businesses.”
Rachael Gray.
Managing Director, Call Pal
What our customers think
Daikin Ireland
Call Pal’s service has significantly enhanced our call management. Their professionalism and dedication are commendable…
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“The service is reliable and tailored to our specific needs, contributing positively to our overall customer satisfaction. We appreciate the partnership and recommend Call Pal for efficient call-handling management.”
Manas M Daniel
Daikin Ireland
Dublin
Grace Solicitors LLP
“Since 1 June 2023 we embarked on a number of mergers in the growth of our business. We needed assistance in dealing with the increased volume of calls…”
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“Since 1 June 2023 we embarked on a number of mergers in the growth of our business.
We needed assistance in dealing with the increased volume of calls and we entered a partnership with Call Pal who provided us with a tailor-made solution for the ongoing difficulty with managing large volumes of incoming calls. The service provided by Call Pal has been excellent and has greatly assisted in allowing our team to concentrate on their workload without being overwhelmed with managing the ever-increasing workload involved in managing phone calls from clients. The service is bespoke and designed between ourselves and Call Pal. Essentially, we developed a narrative for Call Pal to provide to our clients so that our clients are getting a message that we have prepared, and which is communicated by our friends in Call Pal.
For nearly two years we have had a seamless relationship which has provided relief on a number of occasions in situation when, for instance, a staff member is ill or we are dealing with an extremely large workload and we are able to ask Call Pal to take over our calls and forward on messages or calls as is required. It is the very same as a member of staff dealing with a client. We look forward to a long and fruitful relationship with Call Pal and cannot recommend this service highly enough.”
Laurie Grace
Managing Partner
Cycle 0
“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far…”
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“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far. The team are always on hand to help, and have dealt with any difficult callers in a professional and calm manner.”
Cycle 0