Professional. Confidential. Reliable.
A trusted call answering partner for solicitors and legal practices across Ireland.
Speak with the team on
0818 511 400
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Confidential. Consistent. Completely Professional.
Call Pal supports solicitors and legal practices nationwide with professional, confidential call answering and message handling. Our experienced reception team understands the pressures of a busy legal office, from client confidentiality and GDPR compliance to managing increased call volumes during court terms.
Whether you’re a sole practitioner or part of a large firm, we act as a seamless extension of your team, ensuring your clients always reach a professional voice.
Our Services:
- Call Answering – every client and new enquiry handled professionally in your firm’s name.
- Reception Overflow – additional support during busy periods or when your in-house team is unavailable.
- Client Call Backs – for returning non-urgent client calls or routine follow-ups.
- Secure Customer Portal – review messages, scripts, and updates in one convenient place.
OC Law
“We are a busy office with a large volume of calls, and despite trying call waiting, messaging, and additional resources, it made little difference…
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Another firm recommended Call Pall, and after trying them, it has made a huge difference to my business. We have a team of 10 people assigned to us and other Call Pall clients, and we have a great relationship with them. Call Pall has significantly improved our service and response to clients, reduced our overheads, and I would highly recommend them.”
Colm O’Cochlain
OC Law
Grace Solicitors LLP
“Since 1 June 2023 we embarked on a number of mergers in the growth of our business. We needed assistance in dealing with the increased volume of calls…”
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“Since 1 June 2023 we embarked on a number of mergers in the growth of our business.
We needed assistance in dealing with the increased volume of calls and we entered a partnership with Call Pal who provided us with a tailor-made solution for the ongoing difficulty with managing large volumes of incoming calls. The service provided by Call Pal has been excellent and has greatly assisted in allowing our team to concentrate on their workload without being overwhelmed with managing the ever-increasing workload involved in managing phone calls from clients. The service is bespoke and designed between ourselves and Call Pal. Essentially, we developed a narrative for Call Pal to provide to our clients so that our clients are getting a message that we have prepared, and which is communicated by our friends in Call Pal.
For nearly two years we have had a seamless relationship which has provided relief on a number of occasions in situation when, for instance, a staff member is ill or we are dealing with an extremely large workload and we are able to ask Call Pal to take over our calls and forward on messages or calls as is required. It is the very same as a member of staff dealing with a client. We look forward to a long and fruitful relationship with Call Pal and cannot recommend this service highly enough.”
Laurie Grace
Managing Partner
PG McMahon Solicitors
“We came to Call Pal during the first lockdown of the coronavirus pandemic when social distancing and restrictions meant that our office was physically closed…..
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and we had fewer people in the building. We needed to ensure that we were still contactable and providing a full service when short-staffed or working from home.
Call Pal’s call answering service enabled us to seamlessly and easily ensure that calls to us were answered and dealt with. As time has gone on the service has provided valuable cover for us as and when needed. We get a reassuring backup service that facilitates remote working and our clients are met by efficient, friendly and professional agents.”
Rossa McMahon
