Professional. Caring. Reliable.
Call answering and diary management support for independent health and wellness professionals.
Speak with the team on
0818 511 400
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Focus on Care. We’ll Handle the Calls.
When your focus is on your patients, every interruption can disrupt their care — but missed calls can mean missed appointments or lost opportunities. Call Pal provides professional, friendly call answering for clinics and wellness practices across Ireland, ensuring every client is greeted by a calm, helpful voice.
We support a wide range of healthcare professionals including podiatrists, physiotherapists, acupuncturists, chiropractors, and massage therapists. Our receptionists manage calls, appointments, and call backs, so you can focus fully on your clients.
Our Services:
- Call Answering – every patient or client greeted professionally in your clinic’s name.
- Diary Management – booking, rescheduling, and cancelling appointments with ease.
- Call Backs – for appointment reminders and follow-ups.
- Secure Customer Portal – review and manage your messages anytime, anywhere.
SerraNova
“As a small business, there is always a challenge if staff call in sick or at extremely busy times when we are not able to give a proper telephone service to our customers…
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Once we started using Call Pal this was no longer a problem, they offer a very professional service and it seems as if they are in your own premises. One of our clients even tried to convince me that our receptionist had gone out to the warehouse to find me when I didn’t answer my extension! This is exactly the type of service we need.”
Nicola Wade
Ashdale Clinics
“I first enlisted the services of Call Pall for my clinics almost a year ago, when during the COVID pandemic, my previous call services company couldn’t cope with the disruption and stopped supporting me…”
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“This meant I was both trying to deal with my clients’ bookings, calls and issues along with trying to keep the normal basics running in my Cork and London clinics. As for many people, it was an extremely stressful time for me to say the least, while at the same time as a practitioner, I was trying my best to help my clients’ with their own well-being.
A friend recommended Call Pall, and to be honest, at first, I didn’t wish to deal with a new company, my system of bookings, have to explain the way I did things etc., etc., but eventually, I had no choice and really needed help. So I made the call.
From the minute I contacted them, it was a completely refreshing experience. I was immediately put at ease, it was almost like a business counselling experience. Donna explained that she had spoken to many people in the same position as me, and they had step-by-step, arranged for my old number to be used, put on a call divert, used my own calendar system (and also recommended better ones) and gradually go back to “normal”.
She offered a month of service with no pressure to see how things would go, but by the end of the first week I had made up my mind. Not only was I back to my old level of service but within a few days, my clients one-by-one were commenting on how well they were treated when they called to book in with me. No longer were they treated by a busy or terse greeting, they were greeted with warmth and patience, which at a time when you are in pain or need to make a medical appointment is very much appreciated.
Almost a year later, I still somehow feel their service is too good to be true, and there must be a catch, but this is very much not the case. They charge me much less than the previous company and have reduced my bill without me needing to ask when I had periods with less than expected calls. Similarly, in busy times, they have optimised my bill for me, only charging for what I have really used.”
Ashdale Clinics
Martin Fitzgerald
MSc.,(Chem), MSc.,(CHM), Lic.Ac.,TCM., RCHM, MACI
Ashdale Clinics Director Lecturer, Medicine Dept., University College Cork
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“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far…”
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“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far. The team are always on hand to help, and have dealt with any difficult callers in a professional and calm manner.”
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