Looking for reliable call answering and fully managed customer service solutions for your Irish business? Call Pal has got you covered. Our professional and experienced team can help you manage your customer service operations, from answering calls and messages to providing short-term cover and overflow services. Contact us today to learn more about how we can help support your business.
Hannah G. Call Pal Team Lead.
Hannah G. Call Pal Team Lead.
Looking for reliable call answering and fully managed customer service solutions for your Irish business? Call Pal has got you covered. Our professional and experienced team can help you manage your customer service operations, from answering calls and messages to providing short-term cover and overflow services. Contact us today to learn more about how we can help support your business.
Call Pal was among some great companies who took part in the first-ever Guaranteed Irish business awards. Call Pal took home the award for Business Support Services and have been subsequently shortlisted for 2 further awards in 2023 & 2024.
“We were thrilled to win the GI Professional Services Award. It stands as a true reflection of the efforts of our team. Call Pal provides virtual reception services to hundreds of Irish businesses, and we are fully committed to delivering a best-in-class customer service experience to all of them. We pride ourselves on our service, our commitment to our local community and our dedication to supporting the Irish business community. I feel this award is a validation of all these. It has been a career and company highlight to win such an award”
Rachael Gray, Managing Director, Call Pal
In a survey conducted by PwC, 78 percent of respondents noted their preference to interact with a human when they ring an organisation.
Forbes reported that 96 percent of customers would leave because of poor customer service.
A study published in the Harvard Business Review found that 78 percent of new business goes to the first responder.
Call Pal is built on one simple principle “People, Value & Trust”. Adhering to this principle ensures we satisfy the needs of not only our clients but their customers as well, this allows our dedicated Call Pal team to truly become an extension of your business.
We are often asked what type of companies use Call Pal. The simple answer is any business looking to provide top-class customer service. We work with a range of businesses from SMEs to large corporations who are looking for a service that can help manage high call volumes.
Find out more about the services Call Pal provide to benefit Irish business.
