Professional Call Answering Services
Call Pal provides reliable telephone answering services for businesses across Ireland. We act as your front-of-house reception — answering calls in your company’s name, following your instructions, and routing or logging messages exactly as required.
Unlike generic call answering companies, your calls are handled by a dedicated Irish-based team who get to know your business.
Call Answering Service – Full Cover
We answer every call in your company’s name and follow your script: transfer where specified, or take a message and email it to the named recipient.
Call Answering — Reception Overflow
You keep answering your phones; we pick up on busy/no-answer (meetings, holidays, staff shortages). Same greeting and rules, so it’s seamless to callers.
Rachel K. Call Pal Agent.
Daikin Ireland
Call Pal’s service has significantly enhanced our call management. Their professionalism and dedication are commendable…
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“The service is reliable and tailored to our specific needs, contributing positively to our overall customer satisfaction. We appreciate the partnership and recommend Call Pal for efficient call-handling management.”
Manas M Daniel
Daikin Ireland
Dublin
Grace Solicitors LLP
“Since 1 June 2023 we embarked on a number of mergers in the growth of our business. We needed assistance in dealing with the increased volume of calls…”
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“Since 1 June 2023 we embarked on a number of mergers in the growth of our business.
We needed assistance in dealing with the increased volume of calls and we entered a partnership with Call Pal who provided us with a tailor-made solution for the ongoing difficulty with managing large volumes of incoming calls. The service provided by Call Pal has been excellent and has greatly assisted in allowing our team to concentrate on their workload without being overwhelmed with managing the ever-increasing workload involved in managing phone calls from clients. The service is bespoke and designed between ourselves and Call Pal. Essentially, we developed a narrative for Call Pal to provide to our clients so that our clients are getting a message that we have prepared, and which is communicated by our friends in Call Pal.
For nearly two years we have had a seamless relationship which has provided relief on a number of occasions in situation when, for instance, a staff member is ill or we are dealing with an extremely large workload and we are able to ask Call Pal to take over our calls and forward on messages or calls as is required. It is the very same as a member of staff dealing with a client. We look forward to a long and fruitful relationship with Call Pal and cannot recommend this service highly enough.”
Laurie Grace
Managing Partner
Cycle 0
“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far…”
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“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far. The team are always on hand to help, and have dealt with any difficult callers in a professional and calm manner.”
Cycle 0
How it works
Complete your script — greeting, transfers, message format
We send you a short script form to fill in. It covers your greeting, who we should transfer to (and when), when to take a message, and the fields you want recorded. Your answers populate our CRM so your instructions are always current. Once the script is approved and the contract is signed, we issue your dedicated divert number.
We answer live — Irish-based receptionists following your script
We answer in your company’s name and follow your script word-for-word. Routine queries are handled as directed; anything outside scope is routed or noted exactly as you’ve specified.
We transfer or take a message — exactly as your script says
If your script says transfer, we call the person/number you’ve provided. If they’re unavailable, we take a message and email it to the named recipient shortly after the call using your chosen template.
Message Portal — 30-day summary & script control
Your Message Portal shows a rolling 30-day list of company messages. You can view your current script and request changes (greeting, transfer numbers, departments, wording) directly from the portal.
Setup & terms
Go-live: typically within 24 hours of signed contract and approved script.
Divert number: we provide a unique number to point your phone line to (full-time for Full Cover, or on busy/no-answer for Overflow).
Contract: Call Answering has a 3-month minimum, then monthly rolling.