“We are a busy office with a large volume of calls, and despite trying call waiting, messaging, and additional resources, it made little difference. Another firm recommended Call Pal, and after trying them, it has made a huge difference to my business. We have a team of 10 people assigned to us and other Call Pal clients, and we have a great relationship with them. Call Pal has significantly improved our service and response to clients, reduced our overheads, and I would highly recommend them.”

“Call Pal’s service has significantly enhanced our call management. Their professionalism and dedication are commendable. The service is reliable and tailored to our specific needs, contributing positively to our overall customer satisfaction. We appreciate the partnership and recommend Call Pal for efficient call-handling management.”

“I first enlisted the services of Call Pal for my clinics almost a year ago, when during the COVID pandemic, my previous call services company couldn’t cope with the disruption and stopped supporting me. This meant I was both trying to deal with my clients’ bookings, calls and issues along with trying to keep the normal basics running in my Cork and London clinics. A friend recommended Call Pal, and to be honest, at first, I didn’t wish to deal with a new company, my system of bookings, have to explain the way I did things etc., etc., but eventually, I had no choice and really needed help. So I made the call. From the minute I contacted them, it was a completely refreshing experience. I was immediately put at ease, it was almost like a business counselling experience. Donna explained that she had spoken to many people in the same position as me, and they had step-by-step, arranged for my old number to be used, put on a call divert, used my own calendar system and gradually go back to normal. She offered a month of service with no pressure to see how things would go, but by the end of the first week I had made up my mind. Not only was I back to my old level of service but within a few days, my clients one-by-one were commenting on how well they were treated when they called to book in with me. No longer were they treated by a busy or terse greeting, they were greeted with warmth and patience. Almost a year later, I still somehow feel their service is too good to be true, and there must be a catch, but this is very much not the case. They charge me much less than the previous company and have reduced my bill without me needing to ask when I had periods with less than expected calls. Similarly, in busy times, they have optimised my bill for me, only charging for what I have really used.”