In a survey conducted by PwC, 78 percent of respondents noted their preference to interact with a human when they ring an organisation.
Forbes reported that 96 percent of customers would leave because of poor customer service.
A study published in the Harvard Business Review found that 78 percent of new business goes to the first responder.
Call Pal provides reliable telephone answering services for businesses across Ireland. We act as your front-of-house reception — answering calls in your company’s name, following your instructions, and routing or logging messages exactly as required.
Unlike generic call answering companies, your calls are handled by a dedicated Irish-based team who get to know your business.
We answer every call in your company’s name and follow your script: transfer where specified, or take a message and email it to the named recipient.
You keep answering your phones; we pick up on busy/no-answer (meetings, holidays, staff shortages). Same greeting and rules, so it’s seamless to callers.
Hours (Call Answering): Mon–Fri 08:00–18:00, Sat 09:00–15:00.
Speak with the team on
Complete your script — greeting, transfers, message format
We send you a short script form to fill in. It covers your greeting, who we should transfer to (and when), when to take a message, and the fields you want recorded. Your answers populate our CRM so your instructions are always current. Once the script is approved and the contract is signed, we issue your dedicated divert number.
We answer live — Irish-based receptionists following your script
We answer in your company’s name and follow your script word-for-word. Routine queries are handled as directed; anything outside scope is routed or noted exactly as you’ve specified.
We transfer or take a message — exactly as your script says
If your script says transfer, we call the person/number you’ve provided. If they’re unavailable, we take a message and email it to the named recipient shortly after the call using your chosen template.
Message Portal — 30-day summary & script control
Your Message Portal shows a rolling 30-day list of company messages. You can view your current script and request changes (greeting, transfer numbers, departments, wording) directly from the portal.
Setup & terms
Go-live: typically within 24 hours of signed contract and approved script.
Divert number: we provide a unique number to point your phone line to (full-time for Full Cover, or on busy/no-answer for Overflow).
Contract: Call Answering has a 3-month minimum, then monthly rolling.
