Job Description
Part-Time Receptionist & Call Answering Agent
Based in The Red Church, Limerick
Join Our Dynamic Call Pal and Gray Offices Team!
Are you ready to be part of a fast-growing, friendly, and supportive team? Look no further.
At Gray Offices, we’re proud of our expanding portfolio of premium workspaces — including the iconic Red Church in Limerick. We’re committed to creating modern, professional environments where businesses can thrive.
At Call Pal, we deliver top-notch customer service solutions for companies across Ireland. Our team answers over 1,000 calls a day for more than 200 clients in industries such as legal, medical, retail, and wellness.
Now, we’re looking for a part-time Receptionist & Call Answering Agent to join us at The Red Church. This unique role combines managing the front reception of Gray Offices with supporting Call Pal’s nationwide clients.
What You’ll Be Doing:
- Warm Welcomes: Be the friendly face that greets every visitor and guest. Your warm welcome will set the tone for their experience.
- Smooth Front Desk Operations: Keep our front desk organised and running smoothly, ensuring a professional and inviting atmosphere.
- Handle inbound calls on behalf of our clients, representing their businesses with professionalism and care. You’ll expertly direct calls, take detailed messages, and promptly forward them via phone call or email.
- Engage in outbound lead generation, proactively reaching out to potential customers to help grow the client’s businesses—your excellent communication skills will shine here!
- Safety First: Monitor and control access to the premises, maintaining a secure environment for all.
- Problem Solver: Handle customer or visitor enquiries with a smile, resolving issues on the spot or escalating them to the right person when necessary.
- Keep Us Stocked: Monitor and replenish office supplies as needed, ensuring everything is in tip-top shape.
- Attention to Detail: From keeping the room fresh with regular sprays to mastering the essential codes (WiFi, alarms), you will ensure everything runs like clockwork.
- Client Knowledge: Know our clients inside and out, ensuring only authorised individuals gain access to our premises.
- Ad hoc Admin Duties: Jump in to assist with various administrative tasks as needed, keeping our operations seamless.
Skills We’re Looking For:
We are seeking a dependable and personable individual to join our dynamic team. If you are tech-savvy, quick on your feet, and ready to contribute, we encourage you to apply below. Previous experience as a receptionist is a strong plus.
- Multitasking Pro: Ability to juggle multiple tasks effectively.
- Team Player: Must collaborate well with others.
- Fluent English: Highly advantageous.
- Professional Demeanor: Maintain a polished and courteous approach in all interactions.
- Attention to Detail: Precision and accuracy are key.
- Client Interaction: Friendly, professional, and skilled in client communication.
- High-Pressure Ready: Thrive in a fast-paced environment.
- Switchboard Savvy: Experience is a plus.
- Patience & Organisation: Ability to manage a variety of tasks and prioritise them effectively.
- Local Knowledge: Willingness to learn about the local area to assist clients.
- Career Growth: We seek individuals eager to advance and develop their careers.
Benefits
- Company events
JOB TYPE – This is a part-time position offering up to 20 hours per week. Working hours fall between 9:00 AM – 1:00 PM and 2:00 PM – 5:00 PM. Flexibility to cover shifts may be required.
