“We’ve been using Call Pal for our call management and customer support services, and the experience has been excellent. …
Their team is professional, efficient, and consistently delivers a high standard of service. Callpal ensures that every customer call is handled promptly and professionally, helping us maintain great communication with our clients. It’s a service we’d highly recommend to any business looking to improve responsiveness and customer experience.””
Peter Richardson
McAree Engineering
“Call Pal has been our answering service since August 2017. Their personnel are extremely pleasant and professional to deal with…
I have no hesitation in recommending them to any business requiring contract answering services.”
Bernie Rushe
Lean Ireland
“We have been clients of Call Pal for the last 12 months. We are very happy with their service and professionalism…
The service is a great help in connecting with our customers, we have had great feedback from our clients to date.
Call Pal are a great addition to our team!”
John Murphy
Call Pal’s virtual receptionists book, confirm and reschedule appointments while we take your calls. With our diary management outsourcing, you decide what we schedule, the details we capture, and when to transfer.
Our team adds entries directly to your calendar so your day stays accurate.
Hours: Mon–Fri 08:00–18:00, Sat 09:00–15:00.
Speak with the team on
Set the rules. We handle the calls.
Complete your script — greeting, transfers, message format
We send you a short script form to fill in. It covers your greeting, who we should transfer to (and when), when to take a message, and the fields you want recorded. Your answers populate our CRM so your instructions are always current. Once the script is approved and the contract is signed, we issue your dedicated divert number.
We answer live — Irish-based receptionists following your script
We answer in your company’s name and follow your script word-for-word. Routine queries are handled as directed; anything outside scope is routed or noted exactly as you’ve specified.
We transfer or take a message — exactly as your script says
If your script says transfer, we call the person/number you’ve provided. If they’re unavailable, we take a message and email it to the named recipient shortly after the call using your chosen template.
Message Portal — 30-day summary & script control
Your Message Portal shows a rolling 30-day list of company messages. You can view your current script and request changes (greeting, transfer numbers, departments, wording) directly from the portal.
Setup & terms
Go-live: typically within 24 hours of signed contract and approved script.
Divert number: we provide a unique number to point your phone line to (full-time for Full Cover, or on busy/no-answer for Overflow).
Contract: Call Answering has a 3-month minimum, then monthly rolling.
