“Call Pal’s service has significantly enhanced our call management. Their professionalism and dedication are commendable, ensuring we maintain seamless communication with our customers. The service is reliable and tailored to our specific needs, contributing positively to our overall customer satisfaction. We appreciate the partnership and recommend Call Pal for efficient call-handling management.”
Manas M Daniel
Dublin
June 2024
“We have been customers of Call Pal since Covid times and have been very happy to have them servicing our reception needs since then. A very friendly and professional remote receptionist who ensures that our clients are always able to contact us. We would highly recommend their services to anyone who is looking to outsource this function.”
Liam Maher
Dublin
May 2024
“Call Pal transformed my Healthcare Business with their Call Answering and Diary Management services. They are EASY to work with whenever I’m trying to add something new to my business and also give me tips with their expertise and experience in customer service…
Patients love calling the Call Pal team and often think I have a receptionist onsite. My mobile doesn’t ring constantly anymore and I have ZERO stress trying to manage my diary! It used to take me hours, even days, to return calls and now they are answered within 20 seconds!
My main concerns before joining CallPal… Will this sound like a loud call centre and be unprofessional? Will this cost me too much money? Will I be constantly micro-managing the team…? Well, I was most definitely WRONG, WRONG, WRONG!”
Stephen
My Podiatry
Limerick
June 2024
We came to Call Pal during the first lockdown of the coronavirus pandemic when social distancing and restrictions meant that our office was physically closed, and we had fewer people in the building. We needed to ensure that we were still contactable and providing a full service when short-staffed or working from home.
Call Pal’s call answering service enabled us to seamlessly and easily ensure that calls to us were answered and dealt with. As time has gone on the service has provided valuable cover for us as and when needed. We get a reassuring backup service that facilitates remote working and our clients are met by efficient, friendly and professional agents.
Rossa McMahon
PG McMahon Solicitors
Co Limerick
January 2021
Neuron Learning provides an online English language learning and intervention program that saves teachers time and accelerates students learning through cognitive skills development. Based in Cork it supports schools, parents, and students from Ireland to Kazakhstan. “Through all the disruption Callpal allows us to focus on what we do best – making sure our students get great results in their English learning. Thanks to Callpal our customers can contact us easily and reliably. www.neuronlearning.com
John Kerins
Owner and Operator
Neuron Learning
March 2019
“As a small business, there is always a challenge if staff call in sick or at extremely busy times when we are not able to give a proper telephone service to our customers. Once we started using Call Pal this was no longer a problem, they offer a very professional service and it seems as if they are in your own premises. One of our clients even tried to convince me that our receptionist had gone out to the warehouse to find me when I didn’t answer my extension! This is exactly the type of service we need.”
Nicola Wade
SerraNova
August 2017
Since Call Pal started taking calls for us, everything has been running much better than before. They help each customer as much as possible with a very personal and caring touch. During unusual circumstances they are able to handle each situation at a professional level.
Margaret Hahessy
Sales & Accounts Director
April 2020
“We have used Call Pal since July 2017. Their service is exceptional and ensures that we never miss a call from our clients. All the team are extremely professional and courteous and they deliver a service of the highest quality consistently.
Getting set up was a simple process that they were happy to guide us through. I constantly recommend them to clients who require a professional and cost-effective call answering service.”
“Crowley Corporate Services specialise in providing company formation, company secretarial and company law services. As members of the Institute of Chartered Secretaries and Administrators (ICSA) we advise and assist in all aspects of company law from incorporation to restructures and winding up.
We are based in Cork but provide services to accountancy and legal practices nationwide and also to individuals such as director and shareholders who require bespoke company secretarial advice.”
Tim Crowley
Crowley Corporate Services
July 2018
“We have found it very easy to work Call Pal. The messaging and call screening has really taken the pressure off us and allowed us to stay focused on what we need to do. Having Call Pal manage the call answering has enabled us to provide a better service to our clients. Each member of their team is efficient and a pleasure to deal with. We really appreciate the service and having them as an extension to our business.”
Anne Maire Callaghan
Client Success Manager
Autoaddress
May 2017
Excellent service and very professional friendly helpful staff. Would highly recommend.
We have found Call Pal a reliable, professional telephone answering service., Our clients will often comment on how well they were received and the staff make it all very seamless so that the client never knows they are speaking with an Answering Service as opposed to the Company directly.
Elizabeth Cooper & Johnny Cooper
Coopers Marquees
April 2021
“Using Call Pal is a fantastic way for a small or new business to have an affordable yet reliable call answering service. A good answering service is essential for any business to develop business leads. The team at Call Pal are very professional and I get regular feedback from clients on how nice the team are at dealing with their calls. I could not recommend Call Pal enough who have been a brilliant support to me in helping me develop my business.”
David McCoy
McCoy Solicitors
August 2019
“Working with Call Pal since the beginning of 2018 Fitness Functions initially started with Holiday Cover. We quickly saw the benefits of this fantastic service and decided to stay with Call Pal full time. They Call Pal team are excellent, and I know that my customers will always receive the highest level of service. I would highly recommend Call Pal.”
Robert Kearns
Managing Director
July 2018
“We are pleased to say Call Pal has been assisting Shannonside Homevalue Ennis for over 3.5 years now and have proven to be a valued service to our business. Knowing each call is answered and managed as we require is hugely important to us. Our customers come first, and knowing they can always reach us and are looked after in a friendly, efficient, and effective manner is great. If our team is on the floor assisting customers, we do not want to miss a call because of this so in this case, Call Pal sends us a detailed message in real-time so we can return a call as soon as we are free. We are very happy with the team at Call Pal and highly recommend their service to any business, retail or otherwise. “
Shane Felle
Manager
Shannonside Homevalue Ennis
February 2018
“Call Pal has been our answering service since August 2017. Their personnel are extremely pleasant and professional to deal with. I have no hesitation in recommending them to any business requiring contract answering services.”
Bernie Rushe
Lean Ireland
January 2018
“The Call Pal team have been a vital cog in my start-up business. The service they offer is always professional, reliable, and efficient and value for money. As we work with noisy equipment we are unable to answer our calls during business hours and therefore we would lose a lot of potential new business without their service. I would not hesitate to recommend them to any other business.”
Joe Fennelly
Managing Director
Capital Garden Services
November 2017
“We have been clients of Call Pal for the last 12 months. We are very happy with their service and professionalism. The service is a great help in connecting with our customers, we have had great feedback from our clients to date.
Call Pal are a great addition to our team!”
John Murphy
John Murphy Auctioneers
August 2020