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Diary Management Ireland

Call Pal’s Diary Management Service

A diary management service can be hugely beneficial to any business whether you need it to manage your appointments or monitor and increase staff productivity levels. Find out some of the ways Call Pal’s Diary Management can be of service to your business.

 

Streamlining

It may seem like a trivial task but managing your diary can be very time consuming between setting appointments and changing them. Having Call Pal’s experienced PA team manage your diary will inevitably enable you to dedicate more time to tasks that require your immediate attention. It also reduces the risk of missing appointments or appointments not being diarised.

 

Fair Distribution

Where an organisation has a larger group of staff, having a diary management service can ensure that appointments are evenly distributed. This ultimately has the effect of improving the organisation, administration and efficiency of your staff.

 

Consistent Workflow

If a consistent workflow while you are in the office is important to you, then walk-in appointments can be somewhat inconvenient especially if you do not have an in house receptionist. By having Call Pal manage your diary, you are guaranteed to only have appointment at times that are the most suitable for you.

 

To find out more about Call Pal’s Diary Management Service call 1890 511 400 or +353 511 414 if you are calling from outside Ireland.

Prices for our Diary Management start from as little as €30.00.

 

Let’s keep he conversation going on all our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+!

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virtual office ireland

Call Pal’s Complete Virtual Office

In the last year, Call Pal has gone from solely offering business telephone answering to providing a full range of virtual office & call centre services that complement and support businesses nationwide. Find out how our full range of services can support and even enhance your business in the article below…

 

Call Pal Call Answering

This is undoubtedly our most sought after service as most entrepreneurs are extremely busy. More often than not, there simply aren’t enough hours in the day to take calls as well as complete pending projects, attend meetings, manage the diary and much more. Having our call answering service has the following distinct advantages:

 

a) Savings

With every business today it stands to reason that every Euro counts. Having a dedicated receptionist working on a full-time basis is costly – more so if you are in the startup phase of your business. A call answering service is an ideal way of reducing staffing costs significantly without having to compromise your business’ professional image. And what ‘sweetens the deal’ is the fact that, with a call answering service, you are only charged when a client calls your business as opposed to paying someone to wait for your business line to ring.

 

b) Pick and choose

Spam and unwanted sales calls are time stealers for any business. A call answering service is an excellent way of filtering your calls so you only deal with important client calls.

 

d) Focus

A phone ringing off the hook isn’t a bad thing but it can pull you away from projects that require your attention. Having Call Pal’s PA Team at your disposal means that you can stay focused on important projects without any unnecessary interruptions.

 

e) Freedom

Growing your business often means getting out of the office and meeting your clients. having Call Pal’s PA Team manage your calls gives you the freedom to leave your office you need to with the guarantee that your calls won’t go unanswered.

 

Reception Too Busy?

If your business is well established, a virtual office service may seem like an unnecessary addition to your business. If your reception is particularly busy or inundated with calls, Call Pal’s Switchboard Overflow Service scan be the ideal support system for your existing reception. Essentially, whatever calls cannot be managed by your reception are routed to our experienced PA tea who answer calls in your company name. This means that every inbound call to your business is being answered which is vital for retaining your current client base as well as generating new business.

 

Call Pal Mail Handling

 

Most businesses have their beginnings in a home-based environment but having a home address on your business cards and letterheads may not lend your organisation the professional image you want it to have. Plus having to sort through a melee of business and personal letters can be tedious and even distracting. Call Pal’s Mail Handling service takes the stress out of that can arise as a result of your business sharing your home address by having Call Pal’s PA team organise your mail in our secure serviced office facility in Galway, Ireland’s Western Capital. And having your address in a city centre location can only add to the professionalism of your business.

 

The Smart Choice

With Call Pal’s Smart Numbers, you have the benefit of either creating a more localised feel to your business which allows you to zone in on business opportunities in a specific area or increase your presence in Ireland on a national level. It is also widely accepted that having a landline garners more trust from your potential and existing clients.

 

Time to get away

It can be hard to get away and truly disconnect from work even though it is imperative that every business person does so. And often when you do get away, the temptation to constantly check your emails or constantly check your phone for missed calls or mess is very high and often equates to you not having a holiday at all. Call Pal’s Holiday Cover takes the potential stress out of being away as it allows you to leave the office without the risk or concern that your business calls will go unanswered. Having our Holiday Cover means that you maintain a high customer service level, continue to grow your business and enjoy those well-deserved breaks.

 

Give us a call on 1890 511 400 or +353 511 414 if you are outside Ireland to find out more about our business virtual office service packages which start from as low as €30,00.

 

Stay up to date with all our news and offers by following us on Facebook, Twitter, Instagram, LinkedIn and Google+

 

 

 

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virtual office services Ireland

Does Your Small Business Need A Call Answering Service?

Entrepreneurs being the ‘go getters’ that they are often assume the ‘Superman / Superwoman’ mantle and feel they need to perform every task relating to their business. But as their organisations grow, it becomes extremely difficult to ‘do it all’. Managing what can be an endless stream of incoming calls and a diary full of appointments can be time consuming and overwhelming. For this reason, many smaller to medium enterprises will consider using a personalised call answering service. A lot of times, however, business owners are unsure of exactly what a call answering service is. By definition, it is a service whereby a third party answers inbound calls on behalf of a company or an individual, takes messages and delivers them to the recipient usually by text or email.

So Why Would A Company Need A Call Answering Service?

There are a number of reasons a business may need a call answering service including:

  • Absence of a business landline
  • The cost of having an in house receptionist is too high
  • The company is home based and does not have enough space for a receptionist
  • The business owner/s and their employees travel extensively with very limited time to attend to inbound calls
  • Having a call answering service will improve your business’s professional image
  • The business is missing inbound sales calls from existing and potential clients resulting in lost revenue.

Consistency Wins Out

Businesses often benefit from having a call answering service because it functions as an extension of the organisation. A personalised answering service guarantees your company has consistent, branded interactions with existing and potential clients and also gives more of an ‘in house’ reception feel as opposed to a service that is based out of a remote office.

Your Sales Are Protected

In a business world that is competitive and teeming with choice for the customer, missing a sales call can have profoundly negative effects in terms of incoming revenue. A staggering 60% of callers will not leave a voicemail if their call is unanswered and this can lead to the loss of thousands of Euros. By having a call answering service, companies not only maintain existing sales but also have the opportunity to increase their sales as calls are not being missed.

Bearing all that in mind…

If you are looking to add a professional feel to your business, decrease your work load, maintain your client base and even increase sales, Call Pal’s personalised call answering service could be exactly what your company needs. Not sure if we are the right fit for you? Then why not give our free 7 day trial a go? Even better, sign up for 12 months and get one month ABSOLUTELY FREE!

For more information, call us on 1890 511 400. And be sure to stay up to date with our latest news and updates by following us on Facebook, Twitter, Instagram, LinkedIn and Google+. 

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growing your business in ireland

Is It Worth the Risk?

With 2016 falling fast into our rear view mirror, most of us have begun 2017 with a greater hope and renewed confidence. We might even be ready to take a few risks in our businesses. Not all risks, however are the equal. There is a massive difference between risks and foolish risks. Foolish risks essentially are those taken without doing any research, due diligence or taking any possible negative consequences into account. Don’t get us wrong, foolish risks CAN deliver positive returns – but the fact that you are entering a situation blindly and don’t know exactly what’s waiting on the other end, you are fundamentally rolling a dice. Calculated risks are backed by larger amounts of research and though the results won’t always be positive, enough homework will have been done to know if the chances of success rank higher than the chance of failure. Though we often shy away from risk for various reasons, understanding how to zone in on calculated risks will mean have no problem taking chances.

 

Tips for Taking Calculated Risks

1. Do Your Homework

It may not have been one of our favourite parts of being in school, but having your homework done is important to taking any calculated risk. You have to understand every detail and subtlety of the decision that you can. This allows you to discover any dangers or potential issues that may arise. Taking calculated risks is much like being a sports bettor. Contrary to the common belief that successful gamblers are just lucky individuals, they actually conduct lots of research and never make emotionally based decisions. Let’s just say a sports bettor wants to place a bet on a football match – a seasoned bettor would never just look at previous matches or a current league position and place a bet. They would always review picks from a handicapper of good repute and analyse the trends. As a startup CEO, you need to do the same thing. Even when taking a calculated risk, you need to enlist a trusted advisor, go over the number and negotiate the best deal. That wayou can ensure you’re taking a calculated risk.

2. Set Checkpoints and Goals

The end point of any calculated risk can be months, even years away. To stay the course of the inevitable process involved, you need to carefully identify and put into action checkpoints and goals. Goal setting is often discussed at length with focus either consciously or subconsciously revolving around long term or ‘end’ goals. Short term goals are often left by the wayside – and yet they are more important as they keep you on track. The path of any calculated risk is marked by several goals and checkpoints and they should be in place well before making a decision.

3. Foresee Mistakes

Before making any decision, consider the positive outcomes but pay particular attention to the negative ones. Examples of things you need to think about include ‘How would your business respond if the deal lost money?’ ‘If project deadlines are missed, how will you make up the time in order to meet them?’ ‘If partnerships are broken, what course of action will you take?’ Intelligent risk takers preempt potential mistakes and account for them. If you foresee too many mistakes, it probably means the risk is too high and you should consider moving in a different direction.

4. Accept that things will probably change

Business decisions rarely go exactly to plan. While you cannot always control whether the outcome will be better or worse than anticipated, you can control how you respond. Say the budget gets slashed significantly – slamming your head into your desk will more than likely doom you to failure. If, however, you’re willing to pivot, you’ll head back to the drawing board to find a solution. We often hear about entrepreneurs who took serious risks and found success but you rarely hear about what went wrong behind the scenes. In every success story, the decision makers are willing and ready to pivot in order to find success.

5. ‘No’ – It’s A Good Word!

Learning to say ‘no’ in your personal life and career is a fantastic skill to adopt especially when it comes to risks and opportunities. Jumping at every opportunity that comes across your path will leave you with no time or space to take the risks that have a high probability of succeeding. Psychologist, executive coach and speaker Camille Preston puts it perfectly – ‘Whatever the psychological back story, whatever the reason, the fact remains that saying yes to too many things is overwhelming and counterproductive. By saying yes to too many things we may, we may be saying no to some very important things. If your plate is too full, there’s no room for the unexpected or ideal opportunity.’

6. If It Feels Good, JUMP!

You’ve done your due diligence, run the figures, looked at what could go right and wrong with your risk…and yet you’re afraid to pull the trigger on your decision. That’s understandable and you wouldn’t be the first entrepreneur to feel that way. All we can say is, if you’ve done your homework and the water feels good so to speak, take the plunge. There comes a point when you have to jump in spite of the unknowns. Trust your instincts, rely on your research and with a bit of luck, it will all work out in the end.

 

The Call Pal team would love to make sure you never risk losing calls from potential or existing customers. Let our professional secretarial team take your calls for you. Want to give it a try first? Then call us on 1890 511 400 and we will give you free 7 day trial!

And be sure to follow us on all of our social platforms including Facebook, Twitter, Instagram and Google+ to stay up to date with all our news, events and offers.

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