For businesses, phone calls remain a necessary part of effective communication. Here’s why calls are essential for the retention and generation of customer relationships and trust.

Building Relationships

Phone calls can be used for building and improving business relationships. Unlike text-based communication, a phone call allows for real-time, personal interaction. The tone of voice, the immediacy of response, and genuine conversation all contribute to creating a personal connection with clients. Our call answering service ensures that your business never misses an opportunity to connect.

First Point of Contact

A phone call is often your first impression with a potential customer, a well-handled call can set the tone for a positive relationship. Our call agents are professionals at providing a warm and welcoming first impression that reflects well on your brand.

Sales and Lead Generation

Phone calls are invaluable in relation to closing a sale or generating a lead. A direct conversation allows for immediate action, personalized pitches, and the ability to close deals more effectively than through emails or messages. Our call answering service is equipped to handle sales calls with precision, ensuring that every potential lead is followed up promptly and professionally, maximizing your business’s sales potential.

Being Accessible

Clients expect to reach your business quickly and easily. A missed call can mean a missed opportunity. Our call answering service ensures that your business is always accessible during business hours, providing a reliable point of contact.

Enhancing Business Communication with Our Call Answering Service

At Call Pal, we understand the role that phone calls play in building relationships, making first impressions, driving sales, and ensuring accessibility. Our professional call answering service is designed to meet all these needs and more, offering a seamless communication experience that enhances your business’s reputation and efficiency.

By integrating our call answering service, you feel assured that your business remains connected and responsive, providing exceptional service to your clients.

The post How Calls Drive Business Success and Customer Satisfaction appeared first on Call Pal - Ireland's Go-To Call Answering Service.

1. Call Pal Smart Numbers

Choosing a Call Pal Smart Number gives you the ability to either increase your existing presence in Ireland or create a more localised feel so you can hone in on business opportunities in a particular area. An added benefit of having landline number is the increased credibility it gives to your business. It’s widely believed that businesses represented solely by a mobile number are less trustworthy. Having a landline number not only makes your business look more professional, it also gains the trust of your potential and existing clients which is priceless in the business world.

2. Call Pal’s Mail Handling Service

Almost every business starts at home and that has some clear advantages. But sorting through letters pertaining to your business in your home space can be tedious and distracting. Having access to Call Pal’s mail handling service means that our team of professional PAs will collect and organise your mail in our safe, convenient serviced office facility in Ireland’s Western capital, Galway. There is also the added advantage of having your business address in a central city location, again, making your business appear more professional.

3. Call Pal Call Answering

As a sole trader or smaller enterprise, you are generally very busy and getting to the phone can be a virtual impossibility. And most entrepreneurs barely have time to check their voicemails on a day to day basis! Call Pal’s Call Answering Service means that

a) You never miss an important call again. Our Call PA team is at hand to answer calls in your company name ensuring your customers get the best possible service and managing a vital revenue source for your business

b) You can stay focused. With Call Pal managing your calls, you can focus on current projects or critical meetings without worrying about whether or not you are missing calls

c) You have the freedom to be mobile. You can leave the office whenever you need to knowing that your calls won’t go unanswered

d) Your customers’ satisfaction is maintained. Technology is wonderful and has, in so many ways enhanced and accelerated business processes. With all that said, there is still a huge value to our customers being able to connect to a human voice. There is something fundamentally reassuring to the about having their call answered and being able a professional representative of your business

e) You only deal with important calls. Spam calls are truly the bane of every business. Thankfully, with Call Pal, you don’t have to take any annoying calls because we do that for you

f) You save money. The cost of having a dedicated, in house receptionist on a full or part time basis especially when you are starting out can be impossibly high. Call Pal affords you the luxury of having a personal assistant without the heavy cost of recruiting and hiring additional employees.

With a Call Pal’s Smart Numbers, Mail Handling and Call Answering, you have all you need to have a complete virtual office that will give your business the professional image it deserves. Give us a call on 1890 511 400 and we’ll get you started with your virtual office today!

Let’s keep the virtual conversation going on our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+!

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So Why Would A Company Need A Call Answering Service?

There are a number of reasons a business may need a call answering service including:

• Absence of a business landline
• The cost of having an in house receptionist is too high
• The company is home based and does not have enough space for a receptionist
• The business owner/s and their employees travel extensively with very limited time to attend to inbound calls
• Having a call answering service will improve your business’s professional image
• The business is missing inbound sales calls from existing and potential clients resulting in lost revenue.

Consistency Wins Out

Businesses often benefit from having a call answering service because it functions as an extension of the organisation. A personalised answering service guarantees your company has consistent, branded interactions with existing and potential clients and also gives more of an ‘in house’ reception feel as opposed to a service that is based out of a remote office.

Your Sales Are Protected

In a business world that is competitive and teeming with choice for the customer, missing a sales call can have profoundly negative effects in terms of incoming revenue. A staggering 60% of callers will not leave a voicemail if their call is unanswered and this can lead to the loss of thousands of Euros. By having a call answering service, companies not only maintain existing sales but also have the opportunity to increase their sales as calls are not being missed.

Bearing all that in mind…

If you are looking to add a professional feel to your business, decrease your work load, maintain your client base and even increase sales, Call Pal’s personalised call answering service could be exactly what your company needs. Not sure if we are the right fit for you? Then why not give our free 7 day trial a go? Even better, sign up for 12 months and get one month ABSOLUTELY FREE!

For more information, call us on 1890 511 400. And be sure to stay up to date with our latest news and updates by following us on Facebook, Twitter, Instagram, LinkedIn and Google+. 

The post Does Your Small Business Need A Call Answering Service? appeared first on Call Pal - Ireland's Go-To Call Answering Service.