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virtual office ireland

Virtual Receptionist vs. In-House Receptionist

Avoid extra costs 

Lack of time and resources are the biggest challenges faced when running a business. As the age old saying goes ‘time is money’ and the importance of working efficiently and effectively is key. The recruitment and selection process can be extremely time-consuming so hiring the right person for the right job at the right time is vital! Call answering removes the stress and time of recruitment and training with guaranteed professional call handling services your business call answering needs are covered.

 

Reduce Costs 

Virtual receptionists end up being quite a lot cheaper than an in-house receptionist when the rough costs of an in-house receptionist can be anywhere between €26,000- €30,000 a year and this isn’t including benefits such as paid holidays. Compare this to a virtual receptionist where you pay per minute or a monthly package that can be upgraded and downgraded at any time to suit your business demands. Most small business would be spending roughly 600 Euro per month and you won’t be paying for special benefits, vacations or breaks as virtual receptionist services cover the entire day, breaks and all!

The average receptionist will spend approx 70% of their day monitoring the phones and relaying messages, the other 30% of the time they spend on various duties that may leave them unable to answer incoming calls.

Do you know how much time is spent on your call answering?

We have found the cost saving benefits of utilizing call answering services will save you approximately 67% compared to the costs of an In-House Receptionist. Not only do you experience cost saving benefits but with outsourcing your call answering via professional call answering services your calls will not go unanswered!

Do you know how much you can save with call answering?

 

Increase availability and reliability 

Whether you need the extra help or your business is online a virtual receptionist is ideal. Many businesses do not have a physical address or office space and this is where virtual receptionists can work to your advantage. For those of you who have ever thought ‘I wish I had a personal assistant to take care of this’ a virtual receptionist can look after your day to day needs for a fraction of the cost of an in-house receptionist at a highly professional level.  Call Pal offer a trusted mail handling service and physical Irish address for your business so you can direct any mail to a secure address so it is safely collected and organised.

       Cost saving tips for your business with Call Pal call answering

 

Capture leads and never miss a call!

Be assured that no call will go unanswered. An in-house receptionist may have the highest level of expertise but may still miss calls at times of high volumes of incoming calls. In-house receptionists will take holiday days, sick leave for example where virtual receptionists make sure all of your calls get answered every single day. You will experience consistency and reliability at all levels and those potential leads, urgent messages will not be missed. Missing a call is a thing of the past!

 

More time. Less stress

Virtual receptionists take away all of those extra costs and time involved with recruiting, selecting, training and managing, so many businesses can focus on key tasks at hand with the assurance of a high-quality service. With virtual receptionists, the stress of training new employees and monitoring their progress is gone. Capture leads and complete eradication of missed calls and opportunities.

Start a free trial today to see if virtual receptionist services work best for you.

 

Call Pal call answering for your business

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professional call answering Ireland

Why the phone is a crucial part of your business

Is your business telephone still relevant?

The digital age we live in has given us such a vast range of ways to communicate that it can be easy to forget just how important phone calls are. All you have to do nowadays is pick up your smartphone and open an app such as Whatsapp, Skype, Messenger etc to communicate with someone. So picking up the phone and speaking to someone may not be as obvious as it seems. And whilst customers and consumers love contacting the brands they  are working with over social media, talking to another human being over the phone cannot be beaten. Here are 5 reasons that support why we think it’s a good idea to get talking…

1. Believe it or not, not everyone is on the internet

Although we’ve already pointed out that the world at large seems to centre around social media and ecommerce sites, a valid point worth remembering is that not everyone is online – and not everyone is online all the time. Ignoring offline clients means you run the risk of alienating a significant number of potential clients and pushing them into the open arms of your competition.

2. Speaking of your competition…

There is a very real chance that your competition is 100% online in which case you stand to gain a real competitive edge over them by having a human voice at the end of your phone line. A ‘real live person’ answering a client query over the phone gives way to a positive image of your company being developed in the caller’s mind. By speaking to them, you connect on a personal level that no other form of communication (other than face to face) can reach. This means that when the client thinks of your company, they’ll remember your voice as opposed to an impersonal email.

3. A phone is great for your brand

Potential customers looking for a company to work with or buy from, more often than not look for a phone number. A phone number gives the same legitimacy to your company as having an office in a reputable location or a website compiled by a  professional designer. And it reinforces your offline presence by confirming that you are  a  real business.

4. People who call generally have a problem that needs solving

People calling a business over the phone generally have a question or a problem that needs to be resolved quickly. Talking to customers directly over the phone is a great way of helping to solve their problems quickly as well as identifying issues that may affect other customers as well. An example is a customer calling in relation to a broken link on your website. Your answering their call not only saves you a sale, it also means you can quickly solve a problem that could have cost you thousands of sales had you remained unaware of it.

5. It’s personal

Complex problems or problems of a personal or sensitive nature are often best solved over the phone. Also, when it comes to scheduling appointments or deliveries, speaking to a person who has their schedule to hand can greatly reduce the frustration caused by seemingly endless hours of email tennis.

 

The bottom line is that, in spite of the world being obsessed with digital communication, your phone is still relevant and very important to the successful running of your business.

Can’t get to the phone fast enough or are you unable to manage the volume of incoming calls you are receiving? Why not let our professional call answering team help you? Call us on

1890 511 400 to find out more about our call answering packages and how you can get a month’s worth of call answering ABSOLUTELY FREE!

Get to know us better by following us on all our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+

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