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reception management Ireland

Call Pal Business Series Pt 1 – Is It Time For Your Business To Engage A Call Answering Service?

 

Business owners and entrepreneurs often try to run their businesses with little or no support. But it’s virtually impossible to ‘do it all’ let alone do it all well. This rings with more truth when a business experiences rapid growth. Often, there’s no budget to hire new staff which begs the question, what is the solution? In this instance, engaging a call answering service is an ideal solution especially if you are seeing the following trends:

Your callers are not leaving voicemails…

Voicemails remain a significant stumbling block for several companies. There’s a 60% chance that if your inbound callers don’t get through to a person, they won’t leave a message and you’re unlikely to hear from them again. A live answering service eliminates this problem as there is always a friendly, professional voice answering your calls.

 

You can’t focus

Chances are, you are in  business for a reason that does not include being on the phone all the time. If your phone is constantly ringing, it’s probably because your prominence as a business is growing. However this is also the most inconvenient time to be taking calls as being tied to your phone leaves you unable to focus on accomplishing any of the tasks you are reputed for. Having a call answering service frees up your time meaning you don’t have to deal with common customer questions or complaints and can prioritise existing projects and tasks.

 

The Diary

We all make mistakes – we’re only human after all. But when the mistakes start to affect your diary management or appointment scheduling, it can have a detrimental effect on your business’ reputation. A call answering service that includes diary management will greatly minimise human error and give you the added support you need as your business is growing.

 

Thank you for reading our latest blog post. Why not experience the benefits of Call Pal’s Call Answering Service with our 7 day free trial? No risk, no obligation – just the benefits of having a professional PA team support your business by managing your calls. Call 1890 511 400 or +353 91 511 414 if you are outside Ireland for more information.

 

Keep up to date with Call Pal on our social media channels including Facebook, Twitter, Instagram, LinkedIn and Google+

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Call Pal June Newsletter

 

What a fantastic night we had at our Summer Party! The night was a perfect blend of an excellent venue, great music, food, drink and company. Thank you to everyone who came out to celebrate with us. We would especially like to thank O’Connell’s Bar for the use of their newly refurbished venue, The Dough Bros for the delicious food, Aoife Kenny from Bash Event & Project Management for all her help planning and managing the event and Lisa Regan from Lisa Regan PR for her assistance and oversight of the public relations side of the event. We could not have done it without you and hope we can do it all again soon!

 

Welcoming Ciara Finan to the Call Pal Team

Originally from Melbourne, Australia, Ciara has lived in Galway for the past four years and is currently completing a Masters in Publishing in NUI Galway. Outside of work she is is interested in travelling and photography. In her previous job, she worked as a receptionist and administrator in Kingsbridge Hospital, Sligo. She is looking forward to getting to know all the clients as well as the Call Pal Team. And thanks to her studies, she will always have a good book recommendation to hand!

 

More often than not, we are asked to describe exactly what it is we do as a company. Let me put it to you this way – at Call Pal we understand that entrepreneurs are busy people. There are endless meetings to attend, staff to manage, product and brand development and much more. And threaded through all these duties is a seemingly endless stream of phone calls from existing and potential clients, marketing companies and much more. Call Pal offers a Reception Management Service that can be provided in a number of ways…

 

We LOVE to give back to our clients and our client referral scheme allows us to do just that. If you refer a friend or colleague to Call Pal and they decide to go ahead with our service, we will reward you with a €25 All4One Gift Card! Go on…you deserve it!

Congratulations to Call Pal Team Member Lucia Evans who performed with renowned Irish composer Brian Byrne on Miriam O’Callaghan’s ‘Sunday with Miriam’ radio show on RTE 1 last Sunday! She was also be one of the headline artists performing songs from Brian’s latest album, Goldenhair, on Sunday the 2nd of June in The Sugar Club, Dublin. Click the button below to listen to the full Radio Show. Please note, you may need Adobe Flash Player to listen to the show.

Thanks for reading our June Newsletter! Let’s keep the conversation going on our social media channels including Facebook, Twitter, Instagram, LinkedIn and Google+!

 

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virtual office services Ireland

Does Your Small Business Need A Call Answering Service?

Entrepreneurs being the ‘go getters’ that they are often assume the ‘Superman / Superwoman’ mantle and feel they need to perform every task relating to their business. But as their organisations grow, it becomes extremely difficult to ‘do it all’. Managing what can be an endless stream of incoming calls and a diary full of appointments can be time consuming and overwhelming. For this reason, many smaller to medium enterprises will consider using a personalised call answering service. A lot of times, however, business owners are unsure of exactly what a call answering service is. By definition, it is a service whereby a third party answers inbound calls on behalf of a company or an individual, takes messages and delivers them to the recipient usually by text or email.

So Why Would A Company Need A Call Answering Service?

There are a number of reasons a business may need a call answering service including:

  • Absence of a business landline
  • The cost of having an in house receptionist is too high
  • The company is home based and does not have enough space for a receptionist
  • The business owner/s and their employees travel extensively with very limited time to attend to inbound calls
  • Having a call answering service will improve your business’s professional image
  • The business is missing inbound sales calls from existing and potential clients resulting in lost revenue.

Consistency Wins Out

Businesses often benefit from having a call answering service because it functions as an extension of the organisation. A personalised answering service guarantees your company has consistent, branded interactions with existing and potential clients and also gives more of an ‘in house’ reception feel as opposed to a service that is based out of a remote office.

Your Sales Are Protected

In a business world that is competitive and teeming with choice for the customer, missing a sales call can have profoundly negative effects in terms of incoming revenue. A staggering 60% of callers will not leave a voicemail if their call is unanswered and this can lead to the loss of thousands of Euros. By having a call answering service, companies not only maintain existing sales but also have the opportunity to increase their sales as calls are not being missed.

Bearing all that in mind…

If you are looking to add a professional feel to your business, decrease your work load, maintain your client base and even increase sales, Call Pal’s personalised call answering service could be exactly what your company needs. Not sure if we are the right fit for you? Then why not give our free 7 day trial a go? Even better, sign up for 12 months and get one month ABSOLUTELY FREE!

For more information, call us on 1890 511 400. And be sure to stay up to date with our latest news and updates by following us on Facebook, Twitter, Instagram, LinkedIn and Google+. 

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