call answering service galway Archives - Call Pal - Ireland's Go-To Call Answering Service https://www.callpal.ie/tag/call-answering-service-galway/ Connecting Customer Conversations Wed, 08 Jan 2020 08:28:27 +0000 en-GB hourly 1 https://wordpress.org/?v=6.6.2 Relax, we have you covered this holiday season https://www.callpal.ie/relax-we-have-you-covered-this-holiday-season/ Wed, 20 Nov 2019 04:39:49 +0000 https://www.callpal.ie/?p=9064 This Christmas we want you to relax and rewind -  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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holiday-cover-pic-

Are you or your staff planning to take some time away from the office this Christmas? We all know how important it is to take a break especially at this time of year!

Head away on your holiday break stress-free knowing your business has been looked after by our professional call answering team here at Call Pal. Your callers will receive the customer service they deserve as we seamlessly takeover and manage your calls. Why not leave the work to us so you can rewind, put your feet up and enjoy the holiday season with your loved ones. Add that Christmas tassel and leave with no hassle.  


Seemless takeover with Call Pal



How does it work? To ensure your callers are none – the wiser we will design a detailed script with you so our team are prepared for any scenario. We will be ready to answer your clients’ questions and take the essential details from them when they leave your business a message. Our team act as an extension of your business so your clients will not experience any business interruption.

Why Call Pal?

  • Cost-effective and ready when you need us. You have control, so you decide how long you need our help. Whether you are a small to large enterprise we are ready to start managing your calls.
  • You can get all your work done on time for the holiday season knowing your calls are being answered exactly as you require. This means that you and your team have time to join in on all the Christmas spirit and enjoy the holiday fun.
  • The best news is we are open Monday to Friday 8.30 am to 6pm only excluding public holiday’s so we are there to cover you when a member of your staff is away.
  • No opportunities will be missed as we will answer every one of your business calls. Start your new year with peace of mind knowing that your calls will be managed by professionals.

See what our clients have to say about Call Pal here


“Many thanks – we found Call Pal to be an excellent service, the quality and detail of the messages taken was really very good. Thanks a lot for your help and we will be using you again for holiday cover in the future.”

Etain

Boyce Kelly Solicitors

 


Customer service

Contact the Call Pal Team today


If you want to achieve a stress-free blissful Christmas call the team today on 1890 511 400 or click on the link below for a call back. Our team are ready to discuss your Call Pal Christmas cover. Lets explore how we can do to best assist you and your business!


Lets get talking!

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]]> Working remotely https://www.callpal.ie/working-remotely/ Fri, 15 Nov 2019 05:12:25 +0000 https://www.callpal.ie/?p=8973 This Christmas we want you to relax and rewind -  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Call Pal Team Member Emla on working remotely

Emla final - Working remote

Emla began her journey with us here at Call Pal at the beginning of 2018 based with the team in our Galway office. She has most recently relocated to New Zealand maintaining her marketing role with Call Pal.

Utilizing tools such as Microsoft Office 365 and Rainbow Cloud Communication Emla and the team have been able to seamlessly work together as if she never left. Designed to enhance communication not only between the Call Pal team but also allowing us to manage our virtual clients, these tools are vital to our day to day operations as a virtual company.

We see Call Pal as a forward-thinking company and believe we can continuously work and grow as a company when exploring new and improved ways of communication through the latest technologies available.


Meet the Call Pal Team

How are you finding working remotely Emla?



It has been a pretty seamless transition so far. Working with such a great team here at Call Pal helps immensely and being able to utilize tools such as Microsoft Office 365 and Rainbow Cloud Communication has been amazing. Communicating with the team has never been easier as we continue to work together as if I never left. Communication is key to our day to day operations and we use Microsoft Teams and Planner for almost everything we do when managing our clients to creating content, reaching deadlines, planning and managing projects together.

Our number one priority is providing the very best customer service to our clients and their customers. Being able to share more about the team behind Call Pal and what we do to assist our clients is really important to us. Thier trust, satisfaction and feedback is our focus so being able to do this from a far is very exciting.

 




What our clients say about us


“Clear Designs are thrilled that we chose Call Pal to handle our inbound calls. The team at Call Pal have been amazing to work with and a great business decision. It feels like an expansion of our in-house team rather than a outsourced solution. We could not recommend them highly enough.”

 

How do you find Rainbow Cloud Communication has helped your day to day operations?



Working with Rainbow gives us a full unified audio, visual and conferencing ability enabling consistent and efficient communications between the team.  If staff are in and out of the office, working remotely like myself it is a fantastic tool to keep the whole team in the loop.

Other services provided by Avita Communication.

Solutions

Speak with the Avita Communications team today to learn how they can assist you 




Contact the Call Pal Team today to learn more about how we can assist your business!

Call Pal far more than call answering


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]]> Feature Friday – Advice First Financial https://www.callpal.ie/advice-first-financial-feature-friday/ Fri, 08 Nov 2019 04:45:03 +0000 https://www.callpal.ie/?p=8860 This Christmas we want you to relax and rewind -  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Meet Advice First


We love to catch up with our friends here at Call Pal to learn more about how they run their business, what they offer their clients and share their achievements! What better way to do so than via our Feature Friday specials. This week we had a chat with Pascal from Advice First Financial.


Advice First financial logo

Advice first


Pascal Curran QFA, Director




Tell us a bit more about your business and what you can offer your customers?



I have being providing financial advise for 27 years now. What my clients say, is that I make complicated decisions easy, we help people understand financial products and then they can make informed decision and chooses.



Light bulb moment



What is the most rewarding part about the work you do?



On the Mortgage side, helping people achieve their dream of getting their house and helping people plan their financial goals.



Advice first house loan


What is your goal for 2019? Personal or business related!



Personally I am 50 next year, so a nice holiday is on the cards. On the Business side recruitment is the big challenge for next year.






Contact Pascal at Advice First Financial today!


Advice First financial logo




Do you want a €25 One4All Voucher?



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Refer a friend to Call Pal today and if they go with us we will give you a €25 One4All Voucher!

What are you waiting for…

Refer A Friend Here

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]]> Growing with Call Pal in the World of Technology https://www.callpal.ie/growing-with-call-pal-in-a-world-of-technology/ Wed, 09 Oct 2019 03:41:46 +0000 https://www.callpal.ie/?p=8582 This Christmas we want you to relax and rewind -  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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In a World of Technology Our Team Grow with Call Pal


Stephanie-1

Meet Call Pal Agent Stephanie!



Stephanie, local girl from Galway has been a part of the Call Pal team for over a year now and is currently in her last year of a HDIP in computer science with Galway-Mayo Institute of Technology.

Providing front line support daily to customers in Call Pal, she will now transition into learning the engineering of telecoms with our sister company Avita Communications as well as offering support to both our Call Pal team and customers.


Who are Avita Communications?


Sister company to Call Pal, Avita Communications specialize in the installation of IP Business Phone Systems, Networking and providing Voice, Data & Cloud services to businesses of all sizes throughout Europe.

Services

Solutions




Internship



Stephanie is about to begin her internship with Avita Communications and we wish her all the best. Since starting with Call Pal, Stephanie has expressed her interest in IT and telecommunications so we are glad to give her the opportunity to intern here in-house as part of her final semester.

Having many years of customer service experience, she is aware of the importance of telecoms in running a successful customer service team and business.



Stephanie’s plans for the future



Stephanie would like to capitalise on her experience and learn all avenues of the business linked between Call Pal and Avita Communications. She has a great interest in business analysis and using her skills and experience to make significant improvement business.



Call Pal far more than call answering


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]]> Feature Friday – Blackhall Pharmacy https://www.callpal.ie/blackhall-pharmacy-feature-friday/ Fri, 06 Sep 2019 07:36:02 +0000 https://www.callpal.ie/?p=8466 This Christmas we want you to relax and rewind -  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Feature Friday! Introducing Backhall Pharmacy


We love to catch up with friends of Call Pal to learn more about how they run their business, share their achievements, goals and any other business news with our Call Pal community and what better way to do so than via our annual features! This week we had a chat with Natasha from Blackhall Pharmacy in Dublin.



Backhall Pharmacy

Tell us a bit more about your business and what you can offer your customers?

Blackhall Pharmacy is an Irish-owned independent pharmacy situated on Ellis Quay in Dublin city and we are looking forward to celebrating 13 years in business this Christmas.

As well as dispensing all prescriptions we offer a range of other health services including ‘flu vaccinations, blood pressure and health checks, emergency contraception, monitored dosage systems and medication review and management.

Our pharmacy team is always on hand to offer expert advice in a professional and supportive manner.


Our delivery of Avene Skincare has arrived! This pharmacy-only skincare range gives expert dermatological care for sensitive skin, with clinically proven soothing thermal spring water.
La Roche Posay skincare range available in Blackhall Pharmacy. A great product for sensitive skin. Recommended by dermatologists. Suntan lotion available too
Are you feeling burnt out? If your ‘battery levels’ are low there is a good chance that magnesium can help. Your concentration, memory, nervous system, muscle function, bones and teeth all rely on magnesium in order to function normally. Pick up a magnesium supplement in Blackhall Pharmacy today.
Need to renew your passport or drivers license? We can take your passport or ID photo for you!📸Prints and digital copies for online applications available. EU and non-EU passports catered for.

What is the most rewarding part about the work you do?


The best thing about my job is the patient contact. As community pharmacists we develop relationships with our patients and help them manage their chronic conditions. This can be very rewarding and gives great job satisfaction to our pharmacy team.




What is your goal for 2019? Personal or business related!


Retail pharmacy is continuously evolving, as are the needs of our customers.

Our goal this year has been to build our social media presence and to launch a new web-store take24.ie which will offer our best-selling products at a 24% discount. We expect the website to go live next month. Watch this space!!

Another goal for Blackhall Pharmacy was to source a cosmetic range for our customers that does not contain artificial preservatives. We are now the proud stockists of the Avene skincare range. This pharmacy-only brand gives expert dermatological care for sensitive skin.

On a personal note, my own goal is to run a half-marathon before next summer. The Connemarathon half is in my sights!

 


Blackhall Pharmacy


Contact Blackhall Pharmacy today!


(01) 672 2600



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Every business needs call answering, right?

Refer a friend to Call Pal today and if they go with us we will give you a €25 One4All Voucher!

What are you waiting for…

Refer A Friend Here


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]]> Feature Friday – Clear Designs https://www.callpal.ie/clear-designs-feature-friday/ Tue, 20 Aug 2019 14:53:22 +0000 https://www.callpal.ie/?p=8416 This Christmas we want you to relax and rewind -  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Feature Friday! Introducing Clear Designs


We love to catch up with friends of Call Pal to learn more about how they run their business, share their achievements, goals and any other business news with our Call Pal community and what better way to do so than via our annual features! This week we had a chat with Founding Owner Keith of Clear Designs.

Established in 2010 Clear Designs comes with in excess of 20 years of experience, the company was launched with a mission to offer professional graphic design services to a wide range of businesses across Ireland, including small to medium sized businesses as well as large enterprise companies. Their talented designers will evaluate your product or service and any thoughts you may have on the design or revamp and combine them with their creative flair to deliver a concept that grabs your customer’s attention.

They specialise in Graphic Design, Digital and Web Publishing including SEO & marketing and to complement their extensive list of services they also offer a top-quality professional printing service.


Team Clear Designs Clear designs - images Clear designs design

Tell us a bit more about your business and what you can offer your customers?

We are a design agency offering a range of services from branding and design, to full scale print services, including traditional print and larger format fabric exhibition displays. We also have a full in-house web design team and the latest addition to our offering is SEO Search Engine Optimisation. Meaning we can design a brand, bring it to life with print and help push the business digitally.


Clear Designs

Kevin at The Start Summit 2019 in Dublin pictured with Call Pal!

Clear designs

What is the most rewarding part about the work you do?


We get the opportunity to put great design to use and help businesses develop and grow.



Print design




What is your goal for 2019? Personal or business related!


We are in the process of rebranding and relaunching our business, to emphasise we offer the complete solution from concept design to print, right through to marketing.

The main personal goal for 2019 is to dust off the runners and get back training!



ClearDesigns

Customer Testimonial



“We found Clear Designs incredibly insightful and easy to work with to create all the material artwork needed to exhibit at a conference. They took the time to understand our business to create effective messaging for our exhibit stand, pop-up banner, flyers, and freebie artwork. We will definitely be using Clear Designs in the future, and have no hesitation in recommending their services to other businesses.”

Erin McErlean,

Marketing Manager

Titan Logistics

“As a busy Golf Club its imperative to find suppliers and service providers that can assist in the smooth running of the business while reducing costs, this is easier said than done! I have been dealing with Clear Designs for the past two years and could not be happier with the results. Clear Designs provided me with a website that looks fresh and modern which came in on budget and on time. We also do a lot of print and design business on posters, score cards and promotional material, one of the best things about Clear Designs is the understanding of what the client is looking for which avoids the frustration in time wasted on the copy approval. Overall a great company to work with that I couldn’t recommend more!”

Richard Kavanagh

General Manager

Lisheen Springs Golf Club

“Keith has proved to be an exceptional addition to our publishing team, always willing to go the extra mile to make sure tasks are completed on time and to a high standard”

Tom Kavanagh, Publisher

Taipei Show Daily & Eurobike Show Daily

“We engaged with Keith from Clear Designs to work on our marketing material after he was recommended to us and I have to say it’s been one of the best recommendations we’ve every had!! From the start Keith took on board all our suggestions (even the bad ones) and made us feel like we had complete control over our branding and design. At every step we were listened to, our not so clever requests/changes were implemented without fuss, which clearly showed us the direction we should be going in, the one that Clear Designs were gently taking us. To deal with a company where they make sure the customer is king, deliver outstanding work and meet deadlines – makes for one impressive supplier. I have no hesitation in recommending Clear Designs so much so that we did exactly that to our sister company who are already working with them.”

Irene Clonan

All Points Payments


Contact Clear Designs Today


014459363



Do you want a €25 One4All Voucher?


Every business needs call answering, right?

Refer a friend to Call Pal today and if they go with us we will give you a €25 One4All Voucher!

What are you waiting for…

Refer A Friend Here


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]]> Feature Friday – Armour Interactive https://www.callpal.ie/armour-interactive-feature-friday/ Fri, 09 Aug 2019 08:00:02 +0000 https://www.callpal.ie/?p=8255 This Christmas we want you to relax and rewind -  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Feature Friday! Introducing Armour Interactive




We like to chat with our friends here at Call Pal to learn more about how they run their business, share their achievements, goals and any other business news with our community! This week we had a chat with Andrew from Armour Interactive. 


Tell us a bit more about your business and what you can offer your customers?

Andrew - Armour Interactive

CEO Andrew Dewdney

Armour is a full-stack digital agency – basically, that means we are our client’s digital partners.  We get involved in the design, build and promote businesses digital presence. This includes strategy, design, development, and support.  Our end products are User-Centered and business focused websites, mobile apps, or web applications that support the growth of our client’s businesses.  Some of our clients have experienced huge revenue growth of 800%+ since engaging with us.

Armour

App Development



Armour interactive space design app

Armour

What is the most rewarding part about the work you do?

We get great satisfaction in exceeding our client’s KPI’s objectives and revenue growth.  But my personal favourite is creating solutions that have real-world implications. We created a mobile App which is being rolled out into the healthcare system in the USA. It connects into hospitals electronic health record systems and the federal drug database. This allows patients to keep an accurate record of their medication history. It joins disconnected records between different hospitals together to create a singular accurate real time record.

It has the potential to save hundreds of thousands of lives every year in the US alone.


Supermacs Case Study



Supermacs


What is your goal for 2019? Personal or business related!

Our goal for 2019 was to implement LEAN process into our workflow – we have been working on continuous improvement on the efficiency of our process.  It’s been a great experience and we had support from the Galway LEO to do this.  We have also been looking at export markets for our services and have progressed to Enterprise Ireland for support on this.  It’s going well so far with a number of new clients in the US & UK.



Accelerate Case Study



Accelerate


Diva Case Study



Diva


Contact Armour Interactive Today


091 771601



Do you want a €25 One4All Voucher?


Every business needs call answering, right?

Refer a friend to Call Pal today and if they go with us we will give you a €25 One4All Voucher!

What are you waiting for…

Refer A Friend Here


Share this post


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]]> Customer Service – The Best Bootcamp for Your Career https://www.callpal.ie/reception-services-ireland/ Fri, 11 Aug 2017 06:26:30 +0000 http://www.callpal.ie/?p=2221 Providing premium customer service to our clients is  a cornerstone company ethos at Call Pal. Although many people tend to shy away from it, customer service can be a great doorway to a rewarding career. It also has the power to give employees, especially new ones, the skill sets and education they need to succeed […]

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]]> Providing premium customer service to our clients is  a cornerstone company ethos at Call Pal. Although many people tend to shy away from it, customer service can be a great doorway to a rewarding career. It also has the power to give employees, especially new ones, the skill sets and education they need to succeed at their companies. Here’s how…

Inside information

If you’ve ended up in a customer service position where you have to communicate with internal departments using technical jargon or terminology that feels extraordinarily foreign to you, don’t despair. Unfamiliarity in a customer service position can be hugely advantageous. Not only does it potentially create an empathy in you for the customer, it also turns you into an expert ‘translator’ so to speak as you can explain and demonstrate the key benefits and features of your products in a way that makes sense to  clients. It can even open the door for you to become a valuable asset in a variety of departments within your organisation.

 

Untapped talent…

Your fresh, energetic talent as a customer service employee is a an absolute gift. Really. Having a firsthand view of the issues clients encounter often means you have the most original ideas on how to improve products, sales processes and even the customer care process. Once you have a firm grasp on what the organisation you are working for does and how the various departments in the same work together, the sky is the limit as for as your career trajectory goes.

 

You Learn…Quickly!

More often than not, customer service roles throw you ‘in the deep end’and have you facing a myriad of situations as you endeavour to help customers solve their problems. Inbound callers will often be frustrated or under pressure from people higher up in their company. The advantage of being plunged into these situations is that you get better and faster at knowing how to guide your customers to the most helpful solution.

 

Thanks for reading our latest blog post. If you require a reception management solution for your business, call us on 1890 511 400 to find out how Call Pal’s PA team can provide a premium reception service for your business.

 

Follow us on all out social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all our latest news and updates.

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]]> Call Pal June Newsletter https://www.callpal.ie/june-newsletter/ Tue, 04 Jul 2017 12:10:48 +0000 http://www.callpal.ie/?p=1977   What a fantastic night we had at our Summer Party! The night was a perfect blend of an excellent venue, great music, food, drink and company. Thank you to everyone who came out to celebrate with us. We would especially like to thank O’Connell’s Bar for the use of their newly refurbished venue, The […]

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What a fantastic night we had at our Summer Party! The night was a perfect blend of an excellent venue, great music, food, drink and company. Thank you to everyone who came out to celebrate with us. We would especially like to thank O’Connell’s Bar for the use of their newly refurbished venue, The Dough Bros for the delicious food, Aoife Kenny from Bash Event & Project Management for all her help planning and managing the event and Lisa Regan from Lisa Regan PR for her assistance and oversight of the public relations side of the event. We could not have done it without you and hope we can do it all again soon!

 

Welcoming Ciara Finan to the Call Pal Team

Originally from Melbourne, Australia, Ciara has lived in Galway for the past four years and is currently completing a Masters in Publishing in NUI Galway. Outside of work she is is interested in travelling and photography. In her previous job, she worked as a receptionist and administrator in Kingsbridge Hospital, Sligo. She is looking forward to getting to know all the clients as well as the Call Pal Team. And thanks to her studies, she will always have a good book recommendation to hand!

 

More often than not, we are asked to describe exactly what it is we do as a company. Let me put it to you this way – at Call Pal we understand that entrepreneurs are busy people. There are endless meetings to attend, staff to manage, product and brand development and much more. And threaded through all these duties is a seemingly endless stream of phone calls from existing and potential clients, marketing companies and much more. Call Pal offers a Reception Management Service that can be provided in a number of ways…

 

We LOVE to give back to our clients and our client referral scheme allows us to do just that. If you refer a friend or colleague to Call Pal and they decide to go ahead with our service, we will reward you with a €25 All4One Gift Card! Go on…you deserve it!

Congratulations to Call Pal Team Member Lucia Evans who performed with renowned Irish composer Brian Byrne on Miriam O’Callaghan’s ‘Sunday with Miriam’ radio show on RTE 1 last Sunday! She was also be one of the headline artists performing songs from Brian’s latest album, Goldenhair, on Sunday the 2nd of June in The Sugar Club, Dublin. Click the button below to listen to the full Radio Show. Please note, you may need Adobe Flash Player to listen to the show.

Thanks for reading our June Newsletter! Let’s keep the conversation going on our social media channels including Facebook, Twitter, Instagram, LinkedIn and Google+!

 

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]]> The Call Pal Summer Party 2017 https://www.callpal.ie/call-pal-summer-party-2017/ Fri, 16 Jun 2017 15:00:42 +0000 http://www.callpal.ie/?p=1756 Calling all Galway SMEs! We are throwing a summer bash for all local SMEs and entrepreneurs in O’Connell’s new and refurbished beer garden. Call Pal’s highly experienced management and receptionist team deliver a premium, dedicated call answering service to a range of industries nationwide. Call Pal also provides diary management and holiday cover, along with an […]

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]]> Call Pal Summer Party

Calling all Galway SMEs! We are throwing a summer bash for all local SMEs and entrepreneurs in O’Connell’s new and refurbished beer garden. Call Pal’s highly experienced management and receptionist team deliver a premium, dedicated call answering service to a range of industries nationwide. Call Pal also provides diary management and holiday cover, along with an overflow service for larger businesses.

Call Pal organised the Summer get-together to celebrate all the contributions local businesses make to our economy and to provide valuable networking opportunities to Galway’s local businesses.

We encourage all local SMEs and entrepreneurs to come along to what will be a great evening of networking, great food and refreshing summer drinks. Every attendee will also receive our SME Summer Survival Guide, detailing time-tested strategies for making the most of the Summer months.

Call Pal can provide companies with any Irish geographical number or use business’ existing numbers. All calls are answered in the client’s company name by our professionally trained and qualified receptionists. Call Pal acts as an in-house PA and callers can either leave a message with the Call Pal PA or can be forwarded to the clients extension. The client will have the option of taking the call or asking us to take a message which is sent straight away via text or email to them. Call Pal’s personalised answering service ensures that every call is answered to the client’s specifications, no matter the industry, and we love local business, meaning that all calls are answered in our Galway office, and are never outsourced abroad.

When

Thursday 22 June 2017 at 6:00pm

where

O’Connell’s Beer Garden, Eyre Square, Galway

 

RSVP FOR THE PARTY HERE

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