This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
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This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
Providing premium customer service to our clients is a cornerstone company ethos at Call Pal. Although many people tend to shy away from it, customer service can be a great doorway to a rewarding career. It also has the power to give employees, especially new ones, the skill sets and education they need to succeed at their companies. Here’s how…
Inside information
If you’ve ended up in a customer service position where you have to communicate with internal departments using technical jargon or terminology that feels extraordinarily foreign to you, don’t despair. Unfamiliarity in a customer service position can be hugely advantageous. Not only does it potentially create an empathy in you for the customer, it also turns you into an expert ‘translator’ so to speak as you can explain and demonstrate the key benefits and features of your products in a way that makes sense to clients. It can even open the door for you to become a valuable asset in a variety of departments within your organisation.
Untapped talent…
Your fresh, energetic talent as a customer service employee is a an absolute gift. Really. Having a firsthand view of the issues clients encounter often means you have the most original ideas on how to improve products, sales processes and even the customer care process. Once you have a firm grasp on what the organisation you are working for does and how the various departments in the same work together, the sky is the limit as for as your career trajectory goes.
You Learn…Quickly!
More often than not, customer service roles throw you ‘in the deep end’and have you facing a myriad of situations as you endeavour to help customers solve their problems. Inbound callers will often be frustrated or under pressure from people higher up in their company. The advantage of being plunged into these situations is that you get better and faster at knowing how to guide your customers to the most helpful solution.
Thanks for reading our latest blog post. If you require a reception management solution for your business, call us on 1890 511 400 to find out how Call Pal’s PA team can provide a premium reception service for your business.
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What a fantastic night we had at our Summer Party! The night was a perfect blend of an excellent venue, great music, food, drink and company. Thank you to everyone who came out to celebrate with us. We would especially like to thank O’Connell’s Bar for the use of their newly refurbished venue, The Dough Bros for the delicious food, Aoife Kenny from Bash Event & Project Management for all her help planning and managing the event and Lisa Regan from Lisa Regan PR for her assistance and oversight of the public relations side of the event. We could not have done it without you and hope we can do it all again soon!
Welcoming Ciara Finan to the Call Pal Team
Originally from Melbourne, Australia, Ciara has lived in Galway for the past four years and is currently completing a Masters in Publishing in NUI Galway. Outside of work she is is interested in travelling and photography. In her previous job, she worked as a receptionist and administrator in Kingsbridge Hospital, Sligo. She is looking forward to getting to know all the clients as well as the Call Pal Team. And thanks to her studies, she will always have a good book recommendation to hand!
More often than not, we are asked to describe exactly what it is we do as a company. Let me put it to you this way – at Call Pal we understand that entrepreneurs are busy people. There are endless meetings to attend, staff to manage, product and brand development and much more. And threaded through all these duties is a seemingly endless stream of phone calls from existing and potential clients, marketing companies and much more. Call Pal offers a Reception Management Service that can be provided in a number of ways…
We LOVE to give back to our clients and our client referral scheme allows us to do just that. If you refer a friend or colleague to Call Pal and they decide to go ahead with our service, we will reward you with a €25 All4One Gift Card! Go on…you deserve it!
Congratulations to Call Pal Team Member Lucia Evans who performed with renowned Irish composer Brian Byrne on Miriam O’Callaghan’s ‘Sunday with Miriam’ radio show on RTE 1 last Sunday! She was also be one of the headline artists performing songs from Brian’s latest album, Goldenhair, on Sunday the 2nd of June in The Sugar Club, Dublin. Click the button below to listen to the full Radio Show. Please note, you may need Adobe Flash Player to listen to the show.
Thanks for reading our June Newsletter! Let’s keep the conversation going on our social media channels including Facebook, Twitter, Instagram, LinkedIn and Google+!
Calling all Galway SMEs! We are throwing a summer bash for all local SMEs and entrepreneurs in O’Connell’s new and refurbished beer garden. Call Pal’s highly experienced management and receptionist team deliver a premium, dedicated call answering service to a range of industries nationwide. Call Pal also provides diary management and holiday cover, along with an overflow service for larger businesses.
Call Pal organised the Summer get-together to celebrate all the contributions local businesses make to our economy and to provide valuable networking opportunities to Galway’s local businesses.
We encourage all local SMEs and entrepreneurs to come along to what will be a great evening of networking, great food and refreshing summer drinks. Every attendee will also receive our SME Summer Survival Guide, detailing time-tested strategies for making the most of the Summer months.
Call Pal can provide companies with any Irish geographical number or use business’ existing numbers. All calls are answered in the client’s company name by our professionally trained and qualified receptionists. Call Pal acts as an in-house PA and callers can either leave a message with the Call Pal PA or can be forwarded to the clients extension. The client will have the option of taking the call or asking us to take a message which is sent straight away via text or email to them. Call Pal’s personalised answering service ensures that every call is answered to the client’s specifications, no matter the industry, and we love local business, meaning that all calls are answered in our Galway office, and are never outsourced abroad.
Thursday 22 June 2017 at 6:00pm
O’Connell’s Beer Garden, Eyre Square, Galway