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The Ultimate Partner for Your Business: Our Call Answering Services

We take pride in developing the way your business operates. When you trust us with your communication needs, you’re gaining efficiency and a partner dedicated to enhancing your professional image.

The Personal Touch Your Business Deserves.

Our professional and friendly receptionists ensure every call is answered with a personal touch, creating a lasting impression on your clients. Each interaction is an opportunity to build a strong relationship and reinforce your brand’s commitment to an exceptional service. Our team acts as an extension of your business, ensuring your clients always feel valued and heard.

Cost-Effective Staffing Solutions.

Hiring and managing in-house staff can be both expensive and time-consuming. Our call answering services is a cost-saving alternative, along with maximizing time and efficiency. With our team handling your calls, you can reduce overhead costs with full-time employees and focus on what matters most: growing your business.

Scalable Solutions to Meet Your Needs.

Every business has unique needs, and our scalable solutions are designed to adapt seamlessly to yours. Whether you need to maintain business continuity during unexpected events, require market insights, or need short-term receptionist cover, our services are here to support you. As your business evolves, our flexible solutions can scale accordingly, ensuring we always meet your demands.

Ensuring Business Continuity and Providing Market Insights.

Unexpected events can disrupt your business operations. Our services ensure that your business remains operational and connected during such times, providing a reliable communication channel for your clients. Additionally, we offer valuable market insights based on call data and client interactions, helping you make informed decisions and stay ahead of the competition.

Empowering Your Success.

Call Pal is more than just a call answering service. We are the catalyst for your success, empowering you to focus on what truly matters while we handle the rest. Our commitment to excellence ensures that your business operations run smoothly, allowing you to achieve your goals with confidence.

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holiday-cover-pic-

Relax, we have you covered this holiday season

This Christmas we want you to relax and rewind –  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Emla final - Working remote

Working remotely

This Christmas we want you to relax and rewind –  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Advice first

Feature Friday – Advice First Financial

This Christmas we want you to relax and rewind –  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Stephanie Call Pal

Growing with Call Pal in the World of Technology

This Christmas we want you to relax and rewind –  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Feature Friday – Blackhall Pharmacy

This Christmas we want you to relax and rewind –  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

Read more
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Team Clear Designs

Feature Friday – Clear Designs

This Christmas we want you to relax and rewind –  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

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Armour interactive team

Feature Friday – Armour Interactive

This Christmas we want you to relax and rewind –  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

Read more
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call answering for accountants

How A Call Answering Service Can Help Balance the Books in Your Accounting Firm

For accounting firms, whilst there are key jobs that need to be managed by your in-house staff, there are other tasks that are worth outsourcing to experts in other fields such as telephone answering. Business call answering services are an economic way of extending your business reach and ensuring that vital tasks are completed to the customer’s satisfaction and within your budget. It can be easy to underestimate the positive impact that a call answering service can have on the day to day functioning of a company. In general, they become a seamless extension of your business by marrying well-trained PAs with smart technologies.

So what are some specific ways a call answering service can enhance your accounting business?

  1. Getting the Balance RIGHT

There is a delicate balance for any accounting firm that exists between hiring sufficient staff to ‘get the job done’ so to speak, and over hiring staff which in turn can put the business under financial pressure. For modern accountants, an in house receptionist can end up being something of an unnecessary luxury especially when an accounting firm is in its initial set up stage.Virtual PAs / receptionists can perform all the tasks an in house receptionist can including  taking calls in your company name and transferring those calls to staff within your office. The added bonus of having a call answering service is that you only pay when a client calls you as opposed to paying someone to wait for the phone to ring.

2. Customer Specific Scripts

There is always a concern that the relationship between your clients and your business can become disjointed if a call answering service manages your calls. By developing a script that is specific to your accounting firm, any customer confusion that may be caused by you outsourcing your call answering is avoided and essentially your virtual PA team becomes integrated into your organisation.

 

3. Help With Your Diary

When it comes to meeting clients in person, most accounting firms prefer scheduled appointments. But making these appointments can be a time consuming job. Instead of adding to an already heavy workload, you can engage a call answering service to manage your diary. An experienced, high quality appointment setting team can help populate your calendar and keep you updated as they are doing so.

 

In essence, a business call answering service is a cost effective way of keeping your books balanced whilst investing in your clientele. When it comes to outsourcing your services, a call answering service is one that has the potential to pay for itself from the first call.

 

T0 find out more about how Call Pal can enhance the day to day running of your accounting firm, call us on 1890 511 400. If you are outside Ireland, you can contact us on +353 91 511 414.

 

And be sure to follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all our latest news and offers.

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reception management Ireland

Call Pal Business Series Pt 1 – Is It Time For Your Business To Engage A Call Answering Service?

 

Business owners and entrepreneurs often try to run their businesses with little or no support. But it’s virtually impossible to ‘do it all’ let alone do it all well. This rings with more truth when a business experiences rapid growth. Often, there’s no budget to hire new staff which begs the question, what is the solution? In this instance, engaging a call answering service is an ideal solution especially if you are seeing the following trends:

Your callers are not leaving voicemails…

Voicemails remain a significant stumbling block for several companies. There’s a 60% chance that if your inbound callers don’t get through to a person, they won’t leave a message and you’re unlikely to hear from them again. A live answering service eliminates this problem as there is always a friendly, professional voice answering your calls.

 

You can’t focus

Chances are, you are in  business for a reason that does not include being on the phone all the time. If your phone is constantly ringing, it’s probably because your prominence as a business is growing. However this is also the most inconvenient time to be taking calls as being tied to your phone leaves you unable to focus on accomplishing any of the tasks you are reputed for. Having a call answering service frees up your time meaning you don’t have to deal with common customer questions or complaints and can prioritise existing projects and tasks.

 

The Diary

We all make mistakes – we’re only human after all. But when the mistakes start to affect your diary management or appointment scheduling, it can have a detrimental effect on your business’ reputation. A call answering service that includes diary management will greatly minimise human error and give you the added support you need as your business is growing.

 

Thank you for reading our latest blog post. Why not experience the benefits of Call Pal’s Call Answering Service with our 7 day free trial? No risk, no obligation – just the benefits of having a professional PA team support your business by managing your calls. Call 1890 511 400 or +353 91 511 414 if you are outside Ireland for more information.

 

Keep up to date with Call Pal on our social media channels including Facebook, Twitter, Instagram, LinkedIn and Google+

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