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Celebrate Your SME

Call Pal Summer Party

Calling all Galway SMEs! We are throwing a summer bash for all local SMEs and entrepreneurs in O’Connell’s new and refurbished beer garden. Call Pal’s highly experienced management and receptionist team deliver a premium, dedicated call answering service to a range of industries nationwide. Call Pal also provides diary management and holiday cover, along with an overflow service for larger businesses.

Call Pal organised the Summer get-together to celebrate all the contributions local businesses make to our economy and to provide valuable networking opportunities to Galway’s local businesses.

We encourage all local SMEs and entrepreneurs to come along to what will be a great evening of networking, great food and refreshing summer drinks. Every attendee will also receive our SME Summer Survival Guide, detailing time-tested strategies for making the most of the Summer months.

Call Pal can provide companies with any Irish geographical number or use business’ existing numbers. All calls are answered in the client’s company name by our professionally trained and qualified receptionists. Call Pal acts as an in-house PA and callers can either leave a message with the Call Pal PA or can be forwarded to the clients extension. The client will have the option of taking the call or asking us to take a message which is sent straight away via text or email to them. Call Pal’s personalised answering service ensures that every call is answered to the client’s specifications, no matter the industry, and we love local business, meaning that all calls are answered in our Galway office, and are never outsourced abroad.

When

Thursday 22 June 2017 at 6:00pm

where

O’Connell’s Beer Garden, Eyre Square, Galway

 

Celebrating Small and Medium Irish Business

Call Pal Summer Party

Rachael Gray invites you and a friend to join us for the Call Pal summer bash in O’Connell’s newly refurbished beer garden. Mingle with local entrepreneurs and like minded people and celebrate your SME this summer. The night will be full of laughs, chats, dancing and pizza from Dough Bros guaranteed!

When

Thursday 22 June 2017 at 6:00pm

where

O’Connell’s Beer Garden, Eyre Square, Galway

benefits of call answering

The Benefits of Call Pal Call Answering / Telephone Management

Typically SME owners are busy people with hefty workloads, endless meetings, travel in some cases etc and this makes it virtually impossible to manage inbound calls from potential or existing clients. And whilst the obvious solution would be to hire a full time receptionist, the truth is there may not be a budget to hire a full time member of staff or the space particularly if your business is based from home. Call answering not telephone management as it is sometimes called is a great way of making sure that your calls are well managed during business hours and it has significant benefits not only for SMEs but for larger enterprises as well. For instance:

 

  1. You Maintain a Professional Image

Picture it – you are running into an important meeting and the phone rings. And it happens to be that potential client you’ve been wanting to speak to for about 3 weeks. You answer the call but are flustered, trying to mouth an apology to the person you are meeting whilst politely delaying (yet again) the call you’ve been hoping to get for the longest time. It’s a scenario that tends to repeat itself frequently in the life of many a startup entrepreneur and can compromise the professional image you’re trying to put forward. Having a third party answer your calls in your company name can eliminate scenarios like this and preserve the professional image of your business and give it the gravitas it deserves. As the saying goes, start as you mean to continue.

 

  1. Free up your time

Aside from the important calls you can’t afford to miss, there can be an endless stream of spam calls or potentially that have the potential to eat away at your time. A telephone management service can act as a filter for spam calls and handle more complex calls so that you are free to focus on other aspects of your business and only answer the calls you need to or not at all.

 

  1. Keep the Revenue Coming In

There is a startling statistic that 60% of callers will not leave a voicemail if their call remains unanswered. In terms of incoming revenue to your business, that can be a substantial amount of money. Having a call answering service handle your inbound calls will ensure that you are not missing any vital sales calls thus maintaining existing and potential incoming revenue.

 

  1. Reduced Staff Costs

Having a full and even a part-time receptionist can be a very expensive investment particularly when you are at the beginning stages of your business. And should you have any onsite staff that can answer calls, it may not be the best solution as their attention will be diverted from the tasks they should be attending to. A telephone management service is a great way of making sure you keep staffing costs down and ensuring that any onsite staff remain focused on the jobs they need to complete on a day to day basis.

 

  1. Increase Your Influence

There is no harm in dreaming big even when you are starting your business. With that in mind, a call answering service will give the impression that your business is a large concern with significant influence in the business world.

 

  1. Choice

With Call Pal’s Smart Numbers you get to choose where you want to concentrate your sales efforts as a business. If you want to have a more local feel to your business, you can choose a number that is specific to your city or county. If you want to have a more national reach you can choose a Dublin based number or a number that is not geographically specific such as an 1890 0r 1800 number. Numbers that are not geographically specific tend to be lo-call numbers as well which may be attractive to your inbound callers.

 

  1. Stay Covered

For larger enterprises there can be periods when additional support is required such as unexpected staff absences, holiday cover or periods when an existing reception is busy with incoming calls. A service such as Call Pal Cover will act as a seamless extension of your business as calls are answered in your company name thus eliminating any customer confusion. Knowing that your reception is being supported by a professional telephone management service takes the stress of trying to find staff cover during unexpected absences away. It also means that you can enjoy any scheduled time you have off knowing that your calls are being managed by professionals.

 

Thank you for reading this week’s blog. We are all about supporting businesses with the range of services we offer. Why not ‘try before you buy’ with a 7 day Free Trial. No risk, no obligation, no hidden costs – just the advantage of having your calls answered by a team of dedicated, professional Call Pal PAs – and all in 3 easy steps!

 

Call Now to start your Free Trial!

Follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ for all our latest news and updates!

Give us a call on 1890 511 400 to have chat with a member of our sales team and start getting your calls answered.

 

 

 

virtual office services Ireland

Entrepreneurs being the ‘go getters’ that they are often assume the ‘Superman / Superwoman’ mantle and feel they need to perform every task relating to their business. But as their organisations grow, it becomes extremely difficult to ‘do it all’. Managing what can be an endless stream of incoming calls and a diary full of appointments can be time consuming and overwhelming. For this reason, many smaller to medium enterprises will consider using a personalised call answering service. A lot of times, however, business owners are unsure of exactly what a call answering service is. By definition, it is a service whereby a third party answers inbound calls on behalf of a company or an individual, takes messages and delivers them to the recipient usually by text or email.

So Why Would A Company Need A Call Answering Service?

There are a number of reasons a business may need a call answering service including:

  • Absence of a business landline
  • The cost of having an in house receptionist is too high
  • The company is home based and does not have enough space for a receptionist
  • The business owner/s and their employees travel extensively with very limited time to attend to inbound calls
  • Having a call answering service will improve your business’s professional image
  • The business is missing inbound sales calls from existing and potential clients resulting in lost revenue.

Consistency Wins Out

Businesses often benefit from having a call answering service because it functions as an extension of the organisation. A personalised answering service guarantees your company has consistent, branded interactions with existing and potential clients and also gives more of an ‘in house’ reception feel as opposed to a service that is based out of a remote office.

Your Sales Are Protected

In a business world that is competitive and teeming with choice for the customer, missing a sales call can have profoundly negative effects in terms of incoming revenue. A staggering 60% of callers will not leave a voicemail if their call is unanswered and this can lead to the loss of thousands of Euros. By having a call answering service, companies not only maintain existing sales but also have the opportunity to increase their sales as calls are not being missed.

Bearing all that in mind…

If you are looking to add a professional feel to your business, decrease your work load, maintain your client base and even increase sales, Call Pal’s personalised call answering service could be exactly what your company needs. Not sure if we are the right fit for you? Then why not give our free 7 day trial a go? Even better, sign up for 12 months and get one month ABSOLUTELY FREE!

For more information, call us on 1890 511 400. And be sure to stay up to date with our latest news and updates by following us on Facebook, Twitter, Instagram, LinkedIn and Google+

social media for business

Starting a business is a brave move. Period. Launching on social media can be even more daunting given that there are multiple social media platforms to choose from and countless add ons within those platforms. With that in mind, we decided to launch a blog series to help simplify the launch of your business on social media.

 

What’s your Identity?

It’s really important that you have a specific set of goals for your business and these should correspond with your social media plan. For example, if you have a newly opened takeaway, your initial plan would be to increase the number of walk in customers. Therefore, your social media goals would be to create more awareness of your takeaway and drive more people to your location.

Defining who you are as a business is imperative. How people perceive your business will be as a result of the vocabulary you use, images you post and the types of campaigns you run. A good starting point for creating your online persona would be to write down a list of adjectives and terms that you want people to associate with you. Keep those adjectives handy as you create a voice for your brand.

Lastly, define your target audience. Your campaigns and their success will rely heavily on how specifically you define your audience. Most social media platforms allow you to create campaigns that target potential customers from specific age ranges, occupational segments, key interests and geographic areas. Understanding these segments will help you design campaigns and create content that captivates the right audience, the right way.

 

We hope this post has been helpful. Be sure to follow us on all our social media platforms including Facebook, Instagram and Twitter.

Or give us a call directly on 1890 511 400 for more information on our nationwide service.