This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
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This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
This Christmas we want you to relax and rewind – you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!
Enhance your day to day communication and productivity
In today’s work environment flexibility is increasingly important. Here at Callpal we know the importance of keeping the channels of communication clear and open. Whether you are on the road, working from home or in the office Callpal can help you stay connected and offer flexibility giving you more time to focus on the task at hand. Our sister company Sleepless have the tools to help your business with Microsoft Office 365. Anytime access with Microsoft Office 365 enhances communication and collaboration so you can stay connected whenever and wherever you are.
Enhanced collaboration and communication
With access to all the same desktop applications we know so well Office 365 enhances productivity in your day to day functions giving you access to the tools you need across multiple devices. Sharing information with more than one person such as documents or calendars has never been easier and here at Call Pal this is extremely helpful to the team. With OneDrive colleagues can access and work on the same documents at the same time and once work is complete, progress is tracked and noted so that anyone in the group can quickly determine what has been done and what still needs to be completed. With built in security it becomes easier than ever allowing collaboration with your colleagues and clients so you stay connected. Password protection is established that allows your team to quickly access shared work.
Stay connected!
“The real power of Office 365 is that it facilitates collaboration and makes teams more effective,” said Donald Nilson, who wrote “Microsoft Office 365 in Business” (Wiley Publishing, 2011) with co-author David Kroenke.
Enhance your business productivity and transform your day to day communication and collaboration with ease:
- Experience accurate diary keeping as any updates made on any of your devices will be automatically linked
- Shared access from all of your devices
- Manage tasks and teamwork with Microsoft Planner
- Manage schedules with the team and daily work tasks with Microsoft StaffHub
- Get a hub for teamwork with Microsoft Teams
- Inform and engage with a company-wide intranet and team sites with SharePoint
- Skype for Business lets you collaborate from anywhere in the world. Schedule meetings, host PowerPoint presentations and share files with your colleagues and clients in real time. Sharing your screen and recording meetings has never been easier.
Data security and control
One of the most important factors in choosing a cloud service is security. This has been a big stumbling block for many companies considering moving to the cloud. Microsoft’s online services have been designed with continuous compliance and security in mind. Office 365 in the cloud also has the flexibility of integrating with a company’s on- premise solutions should it be required. The huge benefit associated with relocating to the cloud are those costs of maintaining servers and break fix costs are gone. You have control over your data security and compliance with privacy, transparency, and refined user controls built right in to Office 365.
If your company is determined to use the latest software version at all times but find there is so much hassle and effort involved in ensuring that the latest updates are always installed in the IT infrastructure, Microsoft Office 365 eliminates this hassle. You will no longer have to worry about upgrades as seamless updates will take care of this.
No more unexpected Costs!
Depending on the size and demands of your business you can choose the plan that suits you best and we here at Call Pal have seen the benefits more than ever.
Microsoft Office 356 with Sleepless
The key benefit of partnering with Sleepless are they allow customers to concentrate on managing their business rather than their IT systems. Traditional “non-cloud” IT systems require significant investment and maintenance along with choosing the right technologies. Sleepless helps to remove this burden offering support when you need it so you can focus on running your business.
Have a chat with one of the team members at Sleepless today.
Calling all Galway SMEs! We are throwing a summer bash for all local SMEs and entrepreneurs in O’Connell’s new and refurbished beer garden. Call Pal’s highly experienced management and receptionist team deliver a premium, dedicated call answering service to a range of industries nationwide. Call Pal also provides diary management and holiday cover, along with an overflow service for larger businesses.
Call Pal organised the Summer get-together to celebrate all the contributions local businesses make to our economy and to provide valuable networking opportunities to Galway’s local businesses.
We encourage all local SMEs and entrepreneurs to come along to what will be a great evening of networking, great food and refreshing summer drinks. Every attendee will also receive our SME Summer Survival Guide, detailing time-tested strategies for making the most of the Summer months.
Call Pal can provide companies with any Irish geographical number or use business’ existing numbers. All calls are answered in the client’s company name by our professionally trained and qualified receptionists. Call Pal acts as an in-house PA and callers can either leave a message with the Call Pal PA or can be forwarded to the clients extension. The client will have the option of taking the call or asking us to take a message which is sent straight away via text or email to them. Call Pal’s personalised answering service ensures that every call is answered to the client’s specifications, no matter the industry, and we love local business, meaning that all calls are answered in our Galway office, and are never outsourced abroad.
Thursday 22 June 2017 at 6:00pm
O’Connell’s Beer Garden, Eyre Square, Galway
Rachael Gray invites you and a friend to join us for the Call Pal summer bash in O’Connell’s newly refurbished beer garden. Mingle with local entrepreneurs and like minded people and celebrate your SME this summer. The night will be full of laughs, chats, dancing and pizza from Dough Bros guaranteed!
Thursday 22 June 2017 at 6:00pm
O’Connell’s Beer Garden, Eyre Square, Galway
The Benefits of Call Pal Call Answering / Telephone Management
Typically SME owners are busy people with hefty workloads, endless meetings, travel in some cases etc and this makes it virtually impossible to manage inbound calls from potential or existing clients. And whilst the obvious solution would be to hire a full time receptionist, the truth is there may not be a budget to hire a full time member of staff or the space particularly if your business is based from home. Call answering not telephone management as it is sometimes called is a great way of making sure that your calls are well managed during business hours and it has significant benefits not only for SMEs but for larger enterprises as well. For instance:
- You Maintain a Professional Image
Picture it – you are running into an important meeting and the phone rings. And it happens to be that potential client you’ve been wanting to speak to for about 3 weeks. You answer the call but are flustered, trying to mouth an apology to the person you are meeting whilst politely delaying (yet again) the call you’ve been hoping to get for the longest time. It’s a scenario that tends to repeat itself frequently in the life of many a startup entrepreneur and can compromise the professional image you’re trying to put forward. Having a third party answer your calls in your company name can eliminate scenarios like this and preserve the professional image of your business and give it the gravitas it deserves. As the saying goes, start as you mean to continue.
- Free up your time
Aside from the important calls you can’t afford to miss, there can be an endless stream of spam calls or potentially that have the potential to eat away at your time. A telephone management service can act as a filter for spam calls and handle more complex calls so that you are free to focus on other aspects of your business and only answer the calls you need to or not at all.
- Keep the Revenue Coming In
There is a startling statistic that 60% of callers will not leave a voicemail if their call remains unanswered. In terms of incoming revenue to your business, that can be a substantial amount of money. Having a call answering service handle your inbound calls will ensure that you are not missing any vital sales calls thus maintaining existing and potential incoming revenue.
- Reduced Staff Costs
Having a full and even a part-time receptionist can be a very expensive investment particularly when you are at the beginning stages of your business. And should you have any onsite staff that can answer calls, it may not be the best solution as their attention will be diverted from the tasks they should be attending to. A telephone management service is a great way of making sure you keep staffing costs down and ensuring that any onsite staff remain focused on the jobs they need to complete on a day to day basis.
- Increase Your Influence
There is no harm in dreaming big even when you are starting your business. With that in mind, a call answering service will give the impression that your business is a large concern with significant influence in the business world.
- Choice
With Call Pal’s Smart Numbers you get to choose where you want to concentrate your sales efforts as a business. If you want to have a more local feel to your business, you can choose a number that is specific to your city or county. If you want to have a more national reach you can choose a Dublin based number or a number that is not geographically specific such as an 1890 0r 1800 number. Numbers that are not geographically specific tend to be lo-call numbers as well which may be attractive to your inbound callers.
- Stay Covered
For larger enterprises there can be periods when additional support is required such as unexpected staff absences, holiday cover or periods when an existing reception is busy with incoming calls. A service such as Call Pal Cover will act as a seamless extension of your business as calls are answered in your company name thus eliminating any customer confusion. Knowing that your reception is being supported by a professional telephone management service takes the stress of trying to find staff cover during unexpected absences away. It also means that you can enjoy any scheduled time you have off knowing that your calls are being managed by professionals.
Thank you for reading this week’s blog. We are all about supporting businesses with the range of services we offer. Why not ‘try before you buy’ with a 7 day Free Trial. No risk, no obligation, no hidden costs – just the advantage of having your calls answered by a team of dedicated, professional Call Pal PAs – and all in 3 easy steps!
Call Now to start your Free Trial!
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Give us a call on 1890 511 400 to have chat with a member of our sales team and start getting your calls answered.
Should you have a Leadership Coach?
It’s no surprise that leadership coaches are back in the business fray as a result of the high number of CEO failures in the last decade. But how exactly will leadership coaching improve your skills as a CEO and even make you a better person?
Improved Focus and Outcomes
Charts and tables give limited ability to guage decisions as they only provide a snapshot of one facet of your business. Having access to a coach allows you to discuss ideas, the impact they will have on your business and come to sounder conclusions as a result. It also means you’re not being told what you want to hear all the time. An external, objective opinion can also give you the confidence to make the bold moves necessary for outstanding success
Keeping a level head
A common reason why CEOs fail is because their ego has blinded them making them predominantly ego driven. Research shows that in any new role you undertake, there is a 40% chance you will under perform, while a staggering 82% of CEOs and leaders fail because they are unable or unwilling to build a rapport with their peers and employees. Having a strong relationship with a leadership coach who will be candid and tell you what you need to know will undoubtedly improve your decision making and reduce potentially catastrophic mistakes.
Checking your blind spots
An often neglected area by CEOs is what aspect of leadership they need to better themselves in. Your business instincts may be legendary but perhaps you don’t have the skills (yet) to motivate your team to turn your instinctive magic into reality. The truth is, leaders are not ‘one size fits all’ entities. They come in all shapes and sizes and excel in certain areas whilst failing in others. Leadership coaching will have you view your abilities open-mindedly and highlight how you can improve the areas you weaker in and enhance your strengths. Ultimately, this will make you more effective in your role.
Landing the job
The candor and objectivity of a leadership / business coach will give you a compelling advantage when it comes to landing a new role or position. It’s unlikely that a company would be disappointed that their new executive has a foundation in leadership coaching and is well grounded – meaning they have eliminated the ‘I’ in teamwork.
We want to help lead your business either become a leader in its industry or maintain its current leadership. Call us now on 1890 511 400 to find out how our professional services can do just that!
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