Our team are ready to assist with your calls even if you have a receptionist. We know that you dedicate valuable time and resources to employing competent people so we can help if you do not want your receptionist tied to the front desk. Furthermore, if your receptionist needs to step away to do tasks like sorting post or welcome clients, switching on a divert to Call Pal is viable and simple. Having the safety of Call Pal’s support will save you from missing calls while your reception can have their role diversified and broadened. Trying to find staff is difficult and when you get a good staff member, you want to progress them. Call Pal can also offer a short-term or holiday agreement. This ensures that you do not drown in calls while your full-time receptionist is on holidays or sick leave. 

No matter how competent your receptionist is, they could be prone to understating how many calls are missed or how long clients are placed on hold. If staff are over-run they often do not realise how many calls are being missed. They may not admit to feeling overrun, however. Call Pal can provide your senior management with a full and exact overview of the types and quantity of your calls. You can be bcc’d into every message sent or have all messages go to one specific email – be this a senior manager or the general ‘info’ inbox.