National Construction Summit Ireland

National Construction Summit Ireland 2018

National Construction Summit Ireland

The Call Pal are delighted to have the opportunity to showcase their services at this year’s National Construction Summit in City West, Dublin. Call Pal work with many business in the construction industry and have a great track record of delivering professional call answering services to building and engineering firms of all sizes throughout Ireland.

 

But don’t just take our word for it here are some testimonials from our customers:

“I started in 2007 as a design engineer and I joined Call Pal in 2013 and I have found their service invaluable. When I used to be on sites, on the road and at meetings, my voicemail would go full in a day and missed calls and irate clients are definitely not good for a small business. Since I joined, my calls and post are handled professionally and my clients appreciate talking to a reassuring human voice when everyone is out of the office. Call Pal covers my holidays, posts and parcels, various phone numbers and keeps me updated with daily emails. It helps me run my business smoothly and professionally.”

Gabor Molnar
Gabor Molnar Engineering

“We started using Call Pal’s service on a trial basis, over a year ago to deal with an increasing number of calls to our office. We instantly got great feedback from our clients about how professionally their calls were being answered and had no hesitation in making the arrangement permanent. The staff are fantastic and ultra-professional both in answering calls and dealing with our account.

The service saves us loads of time during the day and is one of the best things we have implemented in recent times.

I have nothing but praise for Call Pal and their service and can recommend them wholeheartedly.”

Adrian O Sullivan
J & B O Sullivan Builders Ltd

So, stop by Stand I16 in City West on the 2nd of May and have a chat with one of our Call Pal representatives to hear more about how we can help your business operations with Call Pal professional receptionist’s. We have many goodies and giveaways on the day and a chance for you 100 Euro One4all voucher.

 

The day starts at 9am and runs to 5pm. Registration is open at 8am and is open all day.

For more details and registrations http://www.nationalconstructionsummit.ie/

See you there!

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call answering service Ireland

Competitive edge with virtual PA services

Outsourcing = The Competitive Edge Your Business Needs

Regardless of the stage of growth your business is in, outsourcing can prove to be an extremely beneficial asset to your business with the capacity to greatly increase flexibility and efficiencies as well help to reducing company expenditure! Here are some reasons why outsourcing could work for your business.

Coping with change has never been easier!

We all find it difficult to cope with change and in a business environment outsourcing is a great way to adjust to changes that may affect you by allowing you to focus on other core aspects of your projects at hand. With the help of virtual reception services, if and when your business grows your virtual reception grows with you.

First impressions mean everything!

Over 4000 new businesses start up each month here in Ireland alone! Starting a new business is no easy task and it is extremely important to put your best foot forward when dealing with your customers and clients needs. Virtual reception services maintain the highest level of professionalism, enhancing your business services. As most small businesses do not have the money to match the in-house support services that large-scale organizations have, outsourcing can provide you with the same access to tools and support that large-scale organizations have but with much more affordable options – even for the smallest budgets.

Advantages of Outsourcing Reception Service

Studies show that 62% of callers do not phone back if there is no dial tone – and 79% will not phone back if the calls go unanswered! With Callpal  your business will no longer suffer. Your calls will be managed exactly the way you require from the Callpal PA Team. All of your calls will be:

  • Screened
  • Handled efficiently
  • Appointments will be made
  • Calls will be directed as per instructed
  • You will receive clear messages
  • You will have your own personalized answering message

Why a virtual PA?

  • No more missed calls
  • Faster and better services
  • Increased efficiency
  • Highly professional specialized service
  • Dedicated local area code business number
  • Friendly and professional service every single time the phone rings
  • When your business grows your reception grows with you

No matter what business you are in wherever you are in the world, Callpal’s professional services we have you covered.

Do you want the edge?

Lets chat! Reach out to one of the team members today.

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Call Pal - Virtual Reception and Telephone Answering Services

We’re still here! ​

If you’ve forgotten about us, not to worry! We’re back with a bang and more to offer our clients…

Call Pal’s Extended Opening Hours

Call Pal’s Extended Opening Hours

With the evident stretch in the evenings and our team growing to 6 strong, we will now be extending our opening hours. The Call Pal team is now ready to take your calls from 8.30am – 6.00pm, Monday to Friday.

Get to Know Our Team

Lucia Evans

If you’ve ever wondered who is or will be taking your calls in the Call Pal office, now is your chance to find out. We want you to get to know our team better starting with Call PA Lucia.

Lucia has been with the company since its inception working as both a PA as well as being a member of our business development team. When she’s not answering client calls, she can often be spotted singing up a storm in a venue near you or playing a meddling social worker on Fair City!

Testimonials

As Call Pal has grown over the last year and a half, we have been blown away by the positive feedback our clients have given us about our service. Here’s what some of our clients have been saying about the Call Pal PA Team…

J & B O Sullivan Builders Ltd

“We started using Call Pal’s service on a trial basis, over a year ago to deal with an increasing number of calls to our office.We instantly got great feedback from our clients about how professionally their calls were being answered and had no hesitation in making the arrangement permanent. The staff are fantastic and ultra-professional both in answering calls and dealing with our account.

The service saves us loads of time during the day and is one of the best things we have implemented in recent times.

I have nothing but praise for Call Pal and their service and can recommend them wholeheartedly.”

 

Adrian O Sullivan
J & B O Sullivan Builders Ltd

SerraNova

“As a small business, there is always a challenge if staff call in sick or at extremely busy times when we are not able to give a proper telephone service to our customers. Once we started using Call Pal this was no longer a problem, they offer a very professional service and it seems as if they are in your own premises. One of our clients even tried to convince me that our receptionist had gone out to the warehouse to find me when I didn’t answer my extension! This is exactly the type of service we need.”

Nicola Wade
SerraNova

Thanks for Rating Us! 

thank you

 

To all of you who completed our customer satisfaction survey, we want to say a massive thank you!

And the Winner is……

And the Winner is......

Everyone that completed our customer satisfaction survey was entered into a draw for a €100 One4all voucher. We held the Draw today and the Winner was Danny from Cinnte Technologies. Congratulations Danny!

 

You Spoke and We Listened 

Virtual Office - Live Chat Service

If you showed an interest in availing of a Live Chat Service provided by Call Pal in our customer service survey, you will be glad to hear that we will be conducting Beta testing for our Live Chat service which will go live in upcoming months.

Let’s Get Talking 

We are passionate about getting feedback from our clients so we can continue to improve our service. If you have any suggestions on how we can upgrade our service to you, contact us on 1890 511 400. We can’t wait to hear from you!

Follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all things Call Pal related.
Let’s Get Talking!
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call answering holiday cover for business

Are you covered?

Easter is the perfect time to take a well-deserved break and ‘leave it all behind,’ so to speak. For many people in business though, taking time off can carry its own stress as it can mean your company essentially comes to a stand still, with no one at the end of your phone ensuring that your current and potential clients are still being tended to. Call Pal’s Holiday Cover is perfect for periods when you need to take a break but your business doesn’t. With Call Pal’s Holiday Cover you have the assurance that:

  • Your calls are being managed by a friendly, professional team that is 100% Irish based.
  • Your business continues to run seamlessly while you are away
  • You can truly enjoy your time away as you don’t have to constantly check messages throughout the day. You can enjoy your time away with family / friends and only check your messages once or twice a day.
  • You can reactivate your holiday cover any time you need it.

 

Give us a call today to book your holiday cover to ensure your business keeps running while you are away.

Follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all things Call Pal related.
Let’s Get Talking!
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virtual receptionist Ireland

The Perfect Office at the Perfect Price

Almost every business person wants one – an office located in a distinguished part of a notable metropolis with on site reception services. Why? Because this immediately projects a professional image to your clients and also affirms your company as a prominent concern in the business community. The reality is, the ideal office location often caries with it significant costs such as rent, heating and electricity bills not to mention having to pay a receptionist to manage your calls and or carry out administrative work for you. Truth be told, in the initial set up phase of a business, these costs can be punitive at best.

The solution…Call Pal’s Business Virtual Office Services. Call Pal’s Business Virtual Office Services lends your business the professional appearance it deserves at a fraction of the cost associated with renting a city centre premises. Starting from as little as €30.00 per month our services include:

 

  • Call Pal’s Mail Handling / Mail Forwarding Service

Use our city centre location address in Ireland’s Western Capital as your business address. We can receive your post, notify you by email when it arrives and subsequently forward it to a designated address if you so wish. Not only does having a city centre address heighten your professional profile, it also means that your residential address remains private.

 

  • Call Pal’s Smart Numbers

Use our Smart Numbers to target clients in a specific local area or give your business a national reach.

 

  • Call Pal’s Diary Management

Allow us to manage the time consuming job of booking your appointments so you can focus on ongoing client projects or day to day tasks that require your immediate attention.

 

  • Call Pal’s Holiday Cover

When you need to take a well deserved break or know that you need short term cover for your reception, Call Pal’s Holiday Cover Service will ensure your business continues to operate without any disruptions to your client services.

 

  • Call Pal’s Switchboard Overflow

A busy reception has it’s pros and cons. On the one hand, it’s an indication that your business is doing well. On the other hand, a busy reception can mean that your reception is overstretched leading to important sales or client calls being missed. Call Pal’s Switchboard Overflow Service provides additional support to your reception during busier periods, ensuring that every call, whether it be from an existing or potential client is answered.

 

  • Call Pal Call Answering

In an age where good customer service is a key part of gaining and retaining business, it is imperative that your business has a ‘voice’ – and we mean that in the literal sense. Statistics show that a staggering number of callers (60% to be exact) will not leave a voicemail on a business phone line that goes unanswered. And this, more often than not, prompts customers to move to your competitors. Call Pal’s call answering service guarantees that your existing and potential clients’ calls are answered and managed in a professional manner. By providing this simple but effective service, the Call Pal PA team becomes a seamless extension of your business, ensuring that your business has a ‘voice’ and continues to grow.

 

We welcome all our potential clients to trial our services before committing to it. There is no risk or obligation – just the benefits of having your calls professionally managed for 7 days…..absolutely FREE!

 

Click below to book your free trial!

 

Follow us on Facebook, Twitter, Instagram, LinkedIn and Google+ to stay up to date with all things Call Pal related. Let’s Get Talking!
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hospitality expo ireland

Call Pal at Hospitality Expo 2018

Call Pal proudly exhibited at what is arguably one of the largest industry expos in Ireland, namely Hospitality Expo, which took place in Dublin’s RDS Arena on the 6th and 7th of February.

Alongside sister company, Avita Communications, we shared our hospitality solutions with hundreds of fellow exhibitors as well as numerous visitors to the Expo – and we had a fantastic time doing so!

To find out more about our hospitality solutions which include our Hotel Switchboard Overflow Service, give us a call on (091) 511 414 and let’s get talking!

 

Follow us on all of our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+ for all our latest news, updates and offers.

 

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call answering for hotels Ireland

Call Pal’s Hotel Reception Switchboard Overflow Service

Hotel receptionists are without a doubt some of the busiest employees around. Even the smallest and quaintest of boutique hotels usually has a reception area that is inundated with queries from residents in the hotel, inbound calls, guest check-ins to name only a few things. It can be very easy, particularly during busy periods, for inbound calls to a hotel reception to be missed. And a missed call can mean a lost sale or even loss of existing business. In these instances, Call Pal’s Switchboard Overflow Service can be particularly helpful.

 

So How Does It Work?
  1. When a call comes in to your reception and remains unanswered after 3-5 rings, it will then be diverted to the Call Pal PA Team.
  2. A member of the Call PA Team will then answer the call in your hotel’s name.
  3. The Call Pal PA can either transfer the call to the required staff member or take a message on your behalf and email the critical message details to a specific staff member or centralised email address.

Our switchboard overflow service serves as a seamless extension of your hotel and ensures that you never miss an important call again.

 

Can We Try Before We Buy?

Absolutely! We offer a 2 week free trial that carries no risk or obligation. Our trial allows you to experience the beneficial rewards of having our professional PA team manage your calls.

To find out more about our Hotel Switchboard Overflow Service, or book a free trial, give us a call on 1890 511 400 or sign up HERE.

 

Follow us on all our social media channels including Facebook, Twitter, Instagram, LinkedIn and Google+ for all our latest news and updates.

 

2 week free trial

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Call Pal December 2017 Newsletter

Call Pal December Newsletter

Call Pal December Newsletter

Seasons Greetings from the Call Pal Team

Thank you for a great 2017

 

We would like to say thank you to all our clients for their continued support in 2017. We look forward to continuing to provide you with a premium service in the New Year!

The Call Pal Team

This Year’s Call Pal Christmas Party

We had a fantastic night at our Christmas Party which was hosted by one of Galway’s finest venues, Caribou! It gave us as a team the opportunity to get to know our clients in a fun, informal setting as well as enjoy the season’s festivities. We would like to thank Caribou for hosting us as well as supplying the absolutely delicious finger food. Thank you also to all our clients who attended and made the evening so enjoyable!
Call Pal Christmas Party Pictures Call Pal Christmas Party Pictures Call Pal Christmas Party Pictures Call Pal Christmas Party Pictures Call Pal Christmas Party Pictures Call Pal Christmas Party Pictures
Welcome to our new team member!

Welcome to our new team member Elissa

The festive season is definitely one for new beginnings and Call Pal is no exception to that rule. We are delighted to welcome our newest team member, Elissa Molloy. Originally from Dublin, Elissa worked in administration and customer services in An Post for over 8 years. She recently moved to Galway to pursue her passion for the Irish language. Elissa is delighted to have started working in Call Pal and is looking forward to getting to know all of Call Pal’s clients better.

Call Pal telephone answering referral program.

Our new referrals page makes it easy to spread the word about our services…and gain a reward for it!  Simply fill in your details, your friend or colleague’s details and if they become a Call Pal client, we will give you a One4All Voucher valued at €25.00. Go on…you deserve it!

 

 

Thanks for reading our October Newsletter! Stay up to date with all of our news, service offerings and more by following us on all our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+.

 

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Black Friday Deal Ireland

Feature Friday – Our Client Favour Lane’s Black Friday Special!

For TODAY ONLY, our client Favour Lane is offering 20% off on all items in their online store.

Just enter the code ‘BLACK20’ at checkout to get your Black Friday discount!

 

Shop now at www.favourlane.ie

 

 

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Diary Management Ireland

Call Pal’s Diary Management Service

A diary management service can be hugely beneficial to any business whether you need it to manage your appointments or monitor and increase staff productivity levels. Find out some of the ways Call Pal’s Diary Management can be of service to your business.

 

Streamlining

It may seem like a trivial task but managing your diary can be very time consuming between setting appointments and changing them. Having Call Pal’s experienced PA team manage your diary will inevitably enable you to dedicate more time to tasks that require your immediate attention. It also reduces the risk of missing appointments or appointments not being diarised.

 

Fair Distribution

Where an organisation has a larger group of staff, having a diary management service can ensure that appointments are evenly distributed. This ultimately has the effect of improving the organisation, administration and efficiency of your staff.

 

Consistent Workflow

If a consistent workflow while you are in the office is important to you, then walk-in appointments can be somewhat inconvenient especially if you do not have an in house receptionist. By having Call Pal manage your diary, you are guaranteed to only have appointment at times that are the most suitable for you.

 

To find out more about Call Pal’s Diary Management Service call 1890 511 400 or +353 511 414 if you are calling from outside Ireland.

Prices for our Diary Management start from as little as €30.00.

 

Let’s keep he conversation going on all our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+!

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