Run to Raise for Cancer Care West!

Avita Communications, Sleepless, Gray Office Park and the team here at Call Pal have come together to raise money for a great cause by running in the Galway Bay Marathon on the 6th of October 2018.

With little to no experience, most of us will find this a real challenge (as you can imagine) so we will be taking part in the 10K run. Gordon will take on the half marathon! So look, help us out and donate to Cancer Care West.

We will be putting our hearts and souls into this challenge so please support us to raise money for Cancer Care West.

Fingers crossed we make it to the finish line and don’t worry we will be keeping you updated in the lead up to the big day.

Let the training begin!

Cancer Care West
People in our community are affected by cancer every day, directly or indirectly through a loved one. At Cancer Care West the vision is that no-one should have to go through a cancer experience alone, and everything we do has this vision in mind.

Cancer Care West provide professional community-based practical and emotional support services, free of charge, to anyone affected by cancer.

Cancer Care West also provides training for oncology staff and supports research into patient care.

Call Pal
Avita Communications
Sleepless
Gray Office Park 

Team Members

Rachael Gray – Owner and Managing Director  – Gray Office Park

Gordon Fahy – Managing Director – Avita Communications

John Mangan – Avita Communications

Evin O’Toole – Avita Communications

Emla Palmer – Call Pal

Eoghan Murray – Sleepless and Avita Communications

DONATE HERERun to raise for cancer care west people

/by
maill-address-image

Professional Mail Handling Service

This Christmas we want you to relax and rewind –  you’ve been working hard all year. Spend time with your loved ones while we manage your company’s calls as if they were our own!

Read more
/by
health tips for office staff

5 Quick Health Tips for the Office

For those of us who work in the office we can end up spending at least 8-9 hours a day sitting in front of a computer, so it is hugely important to take the necessary steps to maintain a healthy lifestyle. Here at Call Pal we know how important it is to enjoy a healthy work lifestyle and have picked up a few tips and tricks to share with you.

Get up and move

Sitting down for long periods at a time is unhealthy for the body and mind. This causes back, neck and head pain so it is very important to move around where you can! Get up and step outside for some fresh air or go for a short walk on your lunch break as it can be hugely beneficial. Mayo clinic offers some great tips and tricks for how you can make your office space more comfortable and with Call Pal here to help, you can step away or take that holiday because we have you covered. Worry less and know that your professional call answering PA is here.

Ditch the sugar

Keep healthy snacks in the office such as fruit and vegetables as this will stop you from heading over to the vending machine for a sneaky chocolate bar! Yes fruit contains a lot of sugar but natural sugars are so much better for you than any biscuit or chocolate snack.

Drink water

Keeping your body hydrated is so important to reducing even mild hydration which causes problems focusing, fatigue and moodiness. As our bodies are composed of about 60% water and our blood is 90% water every organ in our body depends on hydration! Studies show the recommended daily intake of water is roughly 14 glasses for men and 11 for woman, so keep that water bottle on your desk and in arms reach!

Pack your own lunch

We are all busy and don’t always have time to make our lunches but even if you spend just 10 minutes in the evening preparing your lunch this will stop you from buying that quick burger or fries on an empty stomach during the day. Buzzfeed has some delicious, colourful, quick and easy recipes ideas for you to try at home.

5. Worry less, Stress less

Here at Call Pal we have a lot of businesses that come to us needing support. While you focus on those pressing issues Call Pal will look after your call answering requirements exactly the way you desire. Why outsource your call answering to our professional PA team? You can rely on us!

Take your breaks, go on your holidays because we have you covered.

Don’t take your body for granted, look after yourself whether you are at home or in the office give your body the time, care and nutrition it needs so you can perform at the top of your game!
Keep up with all things Call Pal on Facebook, Linkedin and Instagram today.

 

Celebrating Small and Medium Irish Business
/by
call answering service for hotels

Hotel Benefits: Using Call Answering Services

    Instagram

Customer satisfaction is vital to the success of your business whether you are running a large 5 star hotel, a B&B or a small family run lodge. Flawless operational management is needed. From the very first moment your guests contact you to the the moment they leave, they expect the highest quality of customer service, especially in a time where guests are increasingly providing online satisfaction surveys that influence the general public’s decision when choosing accommodation.

Where the cost of hiring an in-house receptionist can be expensive, call answering can be a great cost saving alternative. If you and your staff are busy preparing rooms, looking after guests, or if your hotel is inundated with calls,  Call Pal can look after this for you. Call demands will be managed ensuring all of your callers are answered every time the phone rings.

Hotel room

 

1. Call overflow management

Why pay for an in-house receptionist when you can have call answering experts look after your calls for you? If you step away from the phone or experience high call volumes Call Pal, will capture these calls. No more missed calls due to lunch breaks, sick days or staff annual leave days.

2. Booking information and availability

Missing a booking enquiry is not something you want! Call answering gives your guests a quick and easy way to reach out for more information any time they call.

2. Accommodation directions

Something as simple as your guests needing directions to their accommodation can be provided with ease.

4. Call filtering

 Any incoming urgent or unwanted calls such as spam callers are directed and taken care of as desired.

5. Increased customer satisfaction

All inbound calls are answered promptly by a human being giving the customer personalized contact and support. They will no longer have to wait or be put through to an automated machine.

 

These benefits will help you limit time on calls without it affecting your business revenue. Your callers will always be greeted by a professional call answering expert here at Call Pal and all of your callers will be treated with the highest quality of customer service.

 

Contact us today to see how Call Pal can help your business.

 

‘I would highly recommend the service provided by CalPal, Since we have worked together it gives us peace of mind that all calls to the Hotel are being captured. The guests feel they are talking to a member of the team which is fantastic, their service and ability to follow up are second to none and we at Nox Hotel very much look forward to working with Calpal well into the future’ 

General Manager 

Nox Hotel Galway

 

call answering team

/by

Call Pal Newsletter June 2018

Join us for a free trial today

  Call Pal Newsletter   June 2018

   Instagram

Welcome to Call Pal!

Call Pal Team photo

We have had a busy month here at Call Pal and we wanted to share all the news with you. Our team is growing along with our clients and we very much look forward to working with you.

Call Pal Customer

We take pride in providing the very best service to all of our customers here at Call Pal and it is great to know our customers feel the same. We are delighted to support local charities and recently our sister companies Avita Communications and Sleepless stopped by Cancer Care West and St Vincent de Paul  here in Galway to make a donation to these fantastic organisations.
Evin presenting donation check to Cancer Care West
Daragh and Evin presenting a check to SVP

Blogspot 


Call Pal Blogspot photo

Make sure you keep an eye on our latest blog posts, where members of the team explore, share and discuss matters relating to your business,

Call Pal’s latest updates, offers, solutions and more!   

Follow us! Like us! Join us!

600 followers on Instagram

We have hit 600 followers on Instagram this week! Join us on Instagram , Twitter, Facebook and Linkedin to keep in the loop with all the news.

 

National Burger Day at Call Pal

National burger day photo

In celebration of International Burger Day on the 26th June we celebrated in style here at Call Pal. Thanks to Handsome Burger for the delicious burgers.

 

Team meeting photo

Grow with us

With the growth in our services, we are excited to share that our team is growing and evolving too! Join the team for a free trial today.

Join us for a free trial today!

There is no risk, just the rewards of having a professional PA team managing your calls for you.

  • STEP 1

    Select your dedicated business phone number

  • STEP 2

    The phone number will be paired with your experienced Call Pal PA

  • STEP 3

    A personalised script is created to ensure we answer the phone the way you do
    Once you approve the call script your Call Pal PA can answer your calls, seamlessly for the next 7 days.

Contact us today

Call Pal Smart Number photo

Increase your existing presence in Ireland with the Smart Number service. Whether you are looking to expand in the Irish market or to create a localised feel for your customers, Call Pal can help you to set up a regional phone number for your business. Select any location within Ireland and we can provide you with an appropriate phone number.

Choose your Smart Number

 Mail Handling Service

Mail Handling Photo
Our trusted mail handling service allows you to use an Irish address for your postal address. Call Pal can collect and organise your post at a serviced office address located in Ireland’s Western Capital, Galway. Our service is low cost, safe and convenient. We e-mail you once your post arrives and can even open and sort it for you.

Meet the Team

Call Pal Staff Member Donna

Meet Donna!
Our team member Donna hails from Scotland with a strong background working in the Hotel and Hair and Beauty Industry in customer service roles. With over 10 years experience Donna is a vital part of the Call Pal Team taking care of your calls each day with a warm and welcoming manner. In her spare time she loves to spend time with my friends and family and especially her 20 month old son Archie.

Reminder:

Extended Opening Hours

Call Pal’s Extended Opening Hours
With the evident stretch in the evenings and our team having grown to six strong, we will now be extending our opening hours.
The Call Pal tam is now ready to take your calls from 8.30am – 6.00pm, Monday to Friday.

 

 

Have a chat with us today and let us share how dedicated we are to helping your business enhance communication and efficiency with Call Pal’s Professional Receptionists.

Thanks for stopping by!

thank you

/by
mail address service ireland

Professional Mail Handling Services

Professional Business Address

In today’s technological age many businesses are making a move away physical mail handling but it is still a very important part of any small and large business communication. You may not necessarily have a physical office or a direct address for a number of reasons but physical mail still needs to be managed and processed accordingly! Whether your business is based online, you are constantly on the road and traveling or you are just in need of mail handling for your business. It is a increasingly important tool which ensures professional efficient business practice. This is a safe and secure service which helps you strengthen the operations of your business through mail handling and planning.

Call Pal Mail Handling

Our trusted mail handling service allows you to use an Irish address for your postal address. Call Pal can collect and organise your post at a serviced office address located in Ireland’s Western Capital, Galway. Our service is low cost, safe and convenient. We e-mail you once your post arrives and can even open and sort it for you.

 Irish Business Address – Reliability 

No matter where you are in the world your Irish address and postal address will provide you with the assurance of adequate professional facilities. With the help of professional staff and reception services that will guarantee all of your mail is managed carefully to your expectations.

Professional Mail Handling –  Guaranteed  

  • Professional, reliable mail handling.
  • Professional Business address.
  • Reliable mail collection and management.
  • Professional receptionist mail handling service.
/by
maintain work life balance

4 Tips to Maintaining Work Life Balance

4 Tips to Maintaining Work Life Balance

1. Time off Covered

Need a holiday? Family commitments? Keep your work life balance in check!

When you plan on taking time off you want to make sure all of your calls and messages are being managed exactly the way you want them to be managed. This is where virtual receptionists relieve the stress and worry that can be experienced when you are stepping away from your busy workload. Your virtual receptionist can insure all calls are screened and directed accordingly keeping you in the loop if need be so you can enjoy your down time. Worry less when you are away from the desk and when you are back up and working just let your virtual receptionist know.

2. Calendar and Appointment Management

All bookings and cancellations will be managed and organised accordingly by your virtual receptionist. A virtual receptionist will manage your bookings to best suit you. Enjoy a lunch break or make time for family and friends and when you are finished with work, don’t take calls or bookings just let your virtual receptionist take care of this. Call Pal has all the tips and tricks to help you keep your booking system in check.

3. Call Screening

 Let your virtual receptionist clearly manage the communication channels exactly the way you require. A virtual receptionist manages your calls saving you the time and the stress of navigating calls that don’t necessarily need your attention right away. Your time is free’d up so you can focus on more pressing issues offering you a better quality of work life balance.

4.  Reduce Stress and Worry Less 

Virtual receptionists can:

  • Answer all calls and inquiries
  • Screen calls
  • Schedule meetings and appointments
  • Take all messages when you are unavailable
  • Much more!

/by
call pal newsletter 2018

Call Pal Quarterly

Join us for a free trial today

     Call Pal Newsletter 

A lot has been happening here at Call Pal over the past month and we are happy to share all the news with you.

   

We would like to send out a warm welcome to our new clients who have joined us here at Call Pal this month!

 We very much look forward to working with you.

Call Pal at the 2018 National Construction Summit in Dublin

National Construction Summit Ireland

Call Pal had the opportunity to showcase our services at this year’s National Construction Summit in City West, Dublin this month.

Joined by leading industry peers in the construction and engineering industry, 250 companies gathered to share knowledge, engage in conversation and connect in discussion on how Ireland can rebuild the construction and property industry in a sustainable manner. We had a lot of fun at this one! It was great to meet so many people on the day to share with how Call Pal can enhance businesses of all sizes in the construction sector. Thanks to all of you who made it and stopped by to have a chat with us.

   

Blogspot 

Make sure you keep an eye on our latest blog posts, where members of the team explore, share and discuss matters relating to your business,

Call Pal’s latest updates, offers, solutions and more!   

Why Virtual Professional Receptionists?

Hiring process can be extremely time consuming

Lack of time and resources are some of  the biggest challenges faced when running a business. As time is money the importance of working efficiently and effectively is key. The importance of hiring the right person for the right job at the right time is vital! Professional virtual receptionists remove wasted time and worry.

Avoid unexpected costs

Virtual receptionists take away the unexpected extra costs and time involved with recruiting, selecting, training and managing new employees.Your business can focus on key tasks at hand with the assurance of a high quality call answering service.

Virtual Receptionist Vs. In-house Reception

You will experience better return on investment due to virtual receptionists capturing potential leads for your business. With all calls managed, incoming requests at any stage of call volumes experienced will always be answered!

For those of you who have ever thought ‘I wish I had a personal assistant to take care of this’ a virtual receptionist can look after your day to day needs for a fraction of the cost of an in-house receptionist at a highly professional level.

Extended Opening Hours

Call Pal’s Extended Opening Hours
With the evident stretch in the evenings and our team having grown to six strong, we will now be extending our opening hours.
The Call Pal tam is now ready to take your calls from 8.30am – 6.00pm, Monday to Friday.

Grow with us

With the growth in our services, we are excited to share that our team is growing and evolving too! Join the team for a free trial today.

Join us for a free trial today!

There is no risk, just the rewards of having a professional PA team managing your calls for you.

  • STEP 1

    Select your dedicated business phone number

  • STEP 2

    The phone number will be paired with your experienced Call Pal PA

  • STEP 3

    A personalised script is created to ensure we answer the phone the way you do
    Once you approve the call script your Call Pal PA can answer your calls, seamlessly for the next 7 days.

Contact us today
Check out our Facebook for a chance to win One 4 vouchers!

Call Pal Team

Recently the team enjoyed a night out and took part in the Coors Light Escape Room Challenge in Galway.

Have a chat with us today and let us share how dedicated we are to helping your business enhance communication and efficiency with Call Pal’s Professional Receptionists.

Thanks for stopping by!

thank you

 

/by
virtual office ireland

Virtual Receptionist vs. In-House Receptionist

Avoid extra costs 

Lack of time and resources are the biggest challenges faced when running a business. As the age old saying goes ‘time is money’ and the importance of working efficiently and effectively is key. The recruitment and selection process can be extremely time-consuming so hiring the right person for the right job at the right time is vital! Call answering removes the stress and time of recruitment and training with guaranteed professional call handling services your business call answering needs are covered.

 

Reduce Costs 

Virtual receptionists end up being quite a lot cheaper than an in-house receptionist when the rough costs of an in-house receptionist can be anywhere between €26,000- €30,000 a year and this isn’t including benefits such as paid holidays. Compare this to a virtual receptionist where you pay per minute or a monthly package that can be upgraded and downgraded at any time to suit your business demands. Most small business would be spending roughly 600 Euro per month and you won’t be paying for special benefits, vacations or breaks as virtual receptionist services cover the entire day, breaks and all!

The average receptionist will spend approx 70% of their day monitoring the phones and relaying messages, the other 30% of the time they spend on various duties that may leave them unable to answer incoming calls.

Do you know how much time is spent on your call answering?

We have found the cost saving benefits of utilizing call answering services will save you approximately 67% compared to the costs of an In-House Receptionist. Not only do you experience cost saving benefits but with outsourcing your call answering via professional call answering services your calls will not go unanswered!

Do you know how much you can save with call answering?

 

Increase availability and reliability 

Whether you need the extra help or your business is online a virtual receptionist is ideal. Many businesses do not have a physical address or office space and this is where virtual receptionists can work to your advantage. For those of you who have ever thought ‘I wish I had a personal assistant to take care of this’ a virtual receptionist can look after your day to day needs for a fraction of the cost of an in-house receptionist at a highly professional level.  Call Pal offer a trusted mail handling service and physical Irish address for your business so you can direct any mail to a secure address so it is safely collected and organised.

       Cost saving tips for your business with Call Pal call answering

 

Capture leads and never miss a call!

Be assured that no call will go unanswered. An in-house receptionist may have the highest level of expertise but may still miss calls at times of high volumes of incoming calls. In-house receptionists will take holiday days, sick leave for example where virtual receptionists make sure all of your calls get answered every single day. You will experience consistency and reliability at all levels and those potential leads, urgent messages will not be missed. Missing a call is a thing of the past!

 

More time. Less stress

Virtual receptionists take away all of those extra costs and time involved with recruiting, selecting, training and managing, so many businesses can focus on key tasks at hand with the assurance of a high-quality service. With virtual receptionists, the stress of training new employees and monitoring their progress is gone. Capture leads and complete eradication of missed calls and opportunities.

Start a free trial today to see if virtual receptionist services work best for you.

 

Call Pal call answering for your business

/by
office 365 benefits

Call Pal benefits with Office 365

Enhance your day to day communication and productivity

In today’s work environment flexibility is increasingly important. Here at Callpal we know the importance of keeping the channels of communication clear and open. Whether you are on the road, working from home or in the office Callpal can help you stay connected and offer flexibility giving you more time to focus on the task at hand. Our sister company Sleepless have the tools to help your business with Microsoft Office 365. Anytime access with Microsoft Office 365 enhances communication and collaboration so you can stay connected whenever and wherever you are.

Enhanced collaboration and communication

With access to all the same desktop applications we know so well Office 365 enhances productivity in your day to day functions giving you access to the tools you need across multiple devices. Sharing information with more than one person such as documents or calendars has never been easier and here at Call Pal this is extremely helpful to the team. With OneDrive colleagues can access and work on the same documents at the same time and once work is complete, progress is tracked and noted so that anyone in the group can quickly determine what has been done and what still needs to be completed. With built in security it becomes easier than ever allowing collaboration with your colleagues and clients so you stay connected. Password protection is established that allows your team to quickly access shared work.

Stay connected!

“The real power of Office 365 is that it facilitates collaboration and makes teams more effective,” said Donald Nilson, who wrote “Microsoft Office 365 in Business” (Wiley Publishing, 2011) with co-author David Kroenke.

Enhance your business productivity and transform your day to day communication and collaboration with ease:

  • Experience accurate diary keeping as any updates made on any of your devices will be automatically linked
  • Shared access from all of your devices
  • Manage tasks and teamwork with Microsoft Planner
  • Manage schedules with the team and daily work tasks with Microsoft StaffHub
  • Get a hub for teamwork with Microsoft Teams
  • Inform and engage with a company-wide intranet and team sites with SharePoint
  • Skype for Business lets you collaborate from anywhere in the world. Schedule meetings, host PowerPoint presentations and share files with your colleagues and clients in real time. Sharing your screen and recording meetings has never been easier.

Data security and control

One of the most important factors in choosing a cloud service is security. This has been a big stumbling block for many companies considering moving to the cloud. Microsoft’s online services have been designed with continuous compliance and security in mind. Office 365 in the cloud also has the flexibility of integrating with a company’s on- premise solutions should it be required. The huge benefit associated with relocating to the cloud are those costs of maintaining servers and break fix costs are gone. You have control over your data security and compliance with privacy, transparency, and refined user controls built right in to Office 365.

If your company is determined to use the latest software version at all times but find there is so much hassle and effort involved in ensuring that the latest updates are always installed in the IT infrastructure, Microsoft Office 365 eliminates this hassle. You will no longer have to worry about upgrades as seamless updates will take care of this.

No more unexpected Costs!

Depending on the size and demands of your business you can choose the plan that suits you best and we here at Call Pal have seen the benefits more than ever.

Microsoft Office 356 with Sleepless

The key benefit of partnering with Sleepless are they allow customers to concentrate on managing their business rather than their IT systems.  Traditional “non-cloud” IT systems require significant investment and maintenance along with choosing the right technologies. Sleepless helps to remove this burden offering support when you need it so you can focus on running your business.

Have a chat with one of the team members at Sleepless today. 

Celebrating Small and Medium Irish Business

 

/by