Call Pal Newsletter January 2020 - Call Pal - Ireland's Go-To Call Answering Service

January 2020

Welcome back to our latest Call Pal Newsletter.

We are very excited for the year ahead as we connect with our community and continuously grow and provide trusted, quality customer care to our clients throughout Ireland. From all of us here at Call Pal we wish you all the very best of success for 2020

Call Pal Welcomed as Members of Guaranteed Irish

Guaranteed Irish is one of Ireland’s most enduring, recognisable and authentic symbols of trust. The business membership organisation has a network of 600+ members nationwide across various sectors, supporting over 71,390 jobs with an annual combined turnover of €11.2 billion to the Irish economy.

Call Pal joins 16 other Guaranteed Irish business members in Galway, including Stira, Revive Active, Pale Blue Dot Recruitment and the WifOR Institute.

Brid O’Connell, CEO Guaranteed Irish, commented:

“We are delighted to welcome Call Pal as a member of Guaranteed Irish. The Guaranteed Irish symbol helps consumers and businesses to identify products and services that are better choices for communities across Ireland. We only award the symbol to companies which provide quality jobs, support local communities and are committed to Irish provenance. We recognise Call Pal’s commitment to Galway and the business landscape in the West. We look forward to working with them as they continue to build on current success”.

Community Focus

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As we build relationships with our clients we think there is great opportunity to promote and share more about their business. As a friend of Call Pal we promote your business via our monthly newsletters, social media outlets and throughout our Call Pal community.

This month we caught up with Lean Ireland to learn more about their business and what they offer their clients.

Whether you are a friend of Call Pal or a Call Pal Client we would love to share more about your business with our community. If you want to take part, contact us today!

Call Pal, we are far more than a call answering company.

1890 511 400

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Upcoming Events

GUARANTEED IRELAND – EXPERT PANEL DISCUSSION ON SUSTAINING COMMUNITIES THROUGH ENTERPRISE

FRESH PASTURES – HEALTH AND WELL BEING FOR THE NEXT GENERATION

CREATING & IMPROVING YOUR COMPANY’S SYSTEMS AND PROCESSES TO PROMOTE THE GROWTH OF YOUR BUSINESS

AGILE-LEAN IRELAND 2020 CONFERENCE RETURNS TO CROKE PARK, DUBLIN

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Short Term Cover vs. Permanent Staff: Which Works Best For Your Holiday Needs?

Blog

Man wearing white shirt and blue blazer sat infront of grey wall.

The holiday season is a critical time for many businesses, bringing an influx of customers, increased workloads, and added pressure on teams. As demand peaks, the decision between outsourcing short-term cover and hiring seasonal employees becomes essential. Let’s compare the benefits of both options to help you determine the best fit for your business this festive season.

Short-Term Cover: The Outsourcing Advantage

Outsourcing short-term cover involves partnering with external service providers like Call Pal to handle specific tasks during busy periods. Here are the key benefits:

Cost-Effectiveness
- Avoid the expenses associated with recruitment, onboarding, and training.
- Pay only for the services you need, without committing to long-term contracts.
Immediate Availability
- Our professional team are ready to step in with minimal setup time.
- Ideal for managing unexpected spikes in demand or staff absences.
Flexibility
- We scale services up or down based on real-time needs.
- Focus on core business tasks while we handle support roles.
Reduced Administrative Burden
- Eliminate the hassle of managing additional staff schedules and payroll.

Hiring Seasonal Employees: The In-House Approach

Bringing in temporary staff for the holiday period can also be an effective solution. Here’s how it compares:

Direct Control
- Manage training and integrate staff into your team culture.
- Ensure that all operations align closely with your brand’s standards.
Team Continuity
- Build rapport among team members who work together on-site.
- Create a seamless workflow with clear communication.
Long-Term Potential
- Seasonal hires can be assessed for permanent roles, creating opportunities for long-term growth.
Personalized Customer Service
- In-house staff often develop a deeper understanding of your products, services, and clientele.

So, which Option is Best for You?

The right choice depends on your specific needs and resources:

Choose Short-Term Cover If:
- You need immediate and professional support without the hassle of hiring.
- Flexibility and cost-effectiveness are priorities.
- Your business has fluctuating or unpredictable demand.
Choose Seasonal Employees If:
- You require hands-on, in-house support with direct oversight.
- You’re looking to build a team for potential long-term growth.
- You have the resources to recruit, train, and manage additional staff.

The Perfect Balance

For many businesses, a combination of both solutions may be the ideal approach. Outsource critical, time-sensitive tasks like call answering or database management to professional services like Call Pal, while hiring seasonal employees for customer-facing roles or operational tasks.

By assessing your holiday needs, you can ensure your business stays efficient, your team remains supported, and your customers experience exceptional service during the busiest time of the year.

29/11/2024/by Kerrie

Short-Term Cover for the Festive Season: Never Miss a Call

Blog

A woman wearing glasses sat in front of grey wall wearing a black top and grey blazer. As a business owner, the holiday season is a period where ensuring smooth operations can be challenging. Whether you’re closing up shop for a few days or operating with a reduced team, having a reliable solution to handle your calls is crucial. That’s where short-term call cover for the Christmas season comes in.

Why Choose Short-Term Call Cover?

Christmas is one of the busiest times of the year for many industries, and customers still expect excellent service, even when your team is taking a break. Here’s how short-term call cover can keep your business running smoothly:

Professionalism at Every Call

Calls to your business line will be handled by our experienced reception team, ensuring that no opportunity or query is missed. A script tailored specifically to your business means customers won’t even realize they’re speaking to an external team—maintaining a seamless customer experience.

Flexibility to Suit Your Needs

Whether you need coverage for a single day, a week, or just during the busiest times, short-term call cover is designed to fit your schedule. Calls can be transferred to your preferred extension, or a detailed message can be taken and emailed to you instantly.

Minimize Interruptions

By entrusting your business line to our professional team, you can focus on enjoying the holidays without worrying about missing important calls. Your dedicated Call Pal PA, based in Galway, ensures every interaction is handled efficiently and according to your instructions.

Don’t let the holiday rush disrupt your business. Christmas is a time for giving, so give yourself the gift of peace of mind. With Call Pal’s short-term call cover, you can take a step back while ensuring your business remains connected, professional, and responsive.

15/11/2024/by Kerrie

Elevate Your Retail and E-commerce Customer Support with our Call Answering Service

Blog

As the end of year sales and holiday season approaches, retail businesses find themselves managing a spike of customer service demands. A call answering service tailored to retail can be a game-changer, helping to provide better customer experiences, capture more leads and boost sales.

Our call answering service provides prompt and professional responses during peak times and gives customers the attention they deserve. With our skilled call agents trained in customer service, your business can handle a high volume of calls seamlessly, ensuring that every customer interaction is positive. By redirecting calls to Call Pal, your in-store team can focus on serving customers on site while ensuring that all inquiries over the phone are still handled efficiently.

For retail businesses, capturing leads from customer inquiries is crucial for future sales. Our call answering service can collect valuable information from callers, such as contact details and product interests, which can be used for follow-up marketing. This not only helps you drive future sales but also keeps your brand top-of-mind for customers.

By using our call answering service you can ensure that every customer interaction is prompt, professional, and helpful, your business can build stronger relationships, increase sales and stand out in the competitive market.

08/11/2024/by Kerrie

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