Call Pal Newsletter February 2020

February 2020

We want to take this time to welcome all new and existing clients to our monthly Call Pal newsletter. Our aim is to connect with our clients, share more about who we are and learn more about our busy business community. We look forward as we continue to provide the trusted, quality customer care your business deserves.

Call Pal welcome new members Zoe and Claire to the team

“Hi! Im Claire,

I grew up in Ballaghaderreen, County Roscommon and studied my Leaving Certificate in St Nathys College. I completed a Fetac Level 5 in Computer Applications and Programming in Sligo College of Further Education before completing a BSC (Hons) in Software Development in GMIT. One of my well-known hobbies is my great love for travelling and music and I have gone to music festivals around the world. I started at Callpal three weeks ago and have loved working here. The staff are so friendly, helpful and welcoming and I love how quickly my colleagues became friends!”

“My name is Zoe,

I am a Commerce Graduate who hails from County Clare. I graduated from NUIG in 2017 where I specialised in Human Resource Management. I fell in love with Galway when I came to college and have now been living in here for 5 years.

During my time in Galway I have worked across many different industries. I have just started with Callpal but already feel like it is a great fit for me. In my spare time I enjoy walking the Salthill Prom to kick the wall at Blackrock, and sitting outside the cafes on Shop Street listening to the buskers.”

Meet Zoe and Claire, our newest Call Pal recruits. Both hailing from customer service related backgrounds, Zoe and Claire bring an energetic and friendly nature to the team, quickly taking to their new roles with great success.

With a strong focus on customer care and providing quality support to all of our customers and clients, Zoe and Claire have become valued members to the Call Pal Team.

Community Focus

As we build relationships with our clients we think there is great opportunity to promote and share more about their business. As a friend of Call Pal we promote your business via our monthly newsletters, social media outlets and throughout our Call Pal community.

This month we caught up with Eoghan from The Compliance Team to learn more about their business and what they offer their clients.

Whether you are a friend of Call Pal or a Call Pal Client we would love to share more about your business with our community. If you want to take part, contact us today!

Call Pal, we are far more than a call answering company.

1890 511 400

Read Full Feature Here

Gauranteed Irish welcomes companies that are all together better choices for our community and as a member of Guaranteed Irish, we strive in adapting this.

In the latest Guaranteed Irish instalment, Founder and Managing Director, Rachael Gray caught up with the Guarenteed Irsih team in their Dublin office to share and discuss how we assist our clients. Call Pal promotes a positive impact and value with the Guaranteed Irish business ‘stamp of approval’ – the original symbol of provenance in business in Ireland.

Guaranteed Irish welcomes companies that are all together better choices for our community and as a member of Guaranteed Irish, we strive in adapting this.

Here To Make Your Work Life Easier

Our team of call answering professionals are here to make your work life easier as we are always here when you need us.

We pride ourselves on providing a clear and transparent service to our clients and believe communication is key in ensuring quality customer service.

You know you can trust us to manage your calls exactly as you require and If you need to make any changes, have any requests or business updates, please do not hesitate to contact one of our Call Pal agents and we will take care of you today.

We know how important your business calls are, so we want to make sure you are happy with our service. Contact us today!

Phone: 091 511 400

Free Phone 1890 511 400

Email: info@callpal.ie

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Upcoming Events

Talent Summit Dublin 2020

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Lough Cutra Castle 10k & Half Marathon

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The Value of Networking for Your Business

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The Value of Networking

It is a universal truth that networking the right way can earn you money. More often than not, though, it can feel like you are attending an endless string of networking events and seeing no monetary return for your efforts. That really shouldn’t be the case and won’t be provided you follow some basic rules…

The Dont’s

Let’s have a look at the DON’TS of networking first.

Don’t:

Overextend yourself by attending a plethora of meetings on a weekly or monthly basis.
Don’t necessarily give your business card to everyone you meet.
Don’t necessarily take a business card from everyone you meet.
This is an obvious one but if there are drinks being served at your networking event, don’t have too many. Chances are, if it’s an evening event, you haven’t eaten since lunch so having one too many mightn’t be the best idea.
Lastly, don’t spend loads of time talking to someone who doesn’t ask about your business and what it does.

The Dos

Believe it or not, it is OK to excuse yourself and either talk to someone else or take a quick restroom break if you are finding a conversation is extremely one sided.
Shake hands like you mean it – no wishy washy handshakes!
Try to keep your business cards in one pocket and the business cards you receive in another. For the ladies out there, try to keep the cards you receive in one section of your purse and the cards you are giving out in a separate section of your purse or handbag. You want to be able to efficiently hand out your own cards as opposed to accidentally handing out someone else’s business card.
Go with the aim of making 2 to 3 great connections.
Choose 2-3 networking events that you can go consistently and get to know the people who attend.
Make sure you approach people and begin your conversation with open ended questions like ‘What do you do etc…’ And then LISTEN to what they say in response as you could refer them to someone based on the information they render.
Having someone with you means you can run a ‘tag team networking’ system as it’s generally easier to talk about someone else than it is to talk about yourself.
Finally ask people if you can follow up with them and what their preferred method of contact would be – social media, text, email or even better, a good old face to face meeting over coffee.

Networking really is a great way of creating brand awareness for your company as well as increasing your credibility. A lot of times, networking allows for the creation of relationships with people who have the potential to send business your way, become your clients and even long lasting friends. So put on your best smile and have some fun mastering the art of networking!

We want to help you better network with your clients by making sure you never miss another sales call from a potential or existing client. To find out more about our professional, nationwide call answering service, call us on 1890 511 400 or send an email to lucia@www.callpal.ie.

And don’t forget to network with us on our social media platforms including Facebook, Twitter, Instagram, Google+ and LinkedIn!

10/02/2017/by Eoghan

Before You Start Your Startup…

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If you’ve decided to make the leap into the entrepreneurship world, then congratulations are in order. It’s a brave move that few make and yet you’ll find no end to the number of people offering you advice on how to run your business – and that can be overwhelming. Try not to over analyse or complicate matters. The simpler the steps towards starting your business and making it a success, the better. We’ve outlined a few just to get you started.

1. Have a Plan

There is no way around this one and yet it is surprising how often people launch into business without having a plan. The fact of the matter is, you need a detailed plan that clearly maps out the challenge ahead of you. Your plan should include your mission statement, highlight any openings you have noticed in you chosen market/field, contain measurable goals and set deadlines for reaching each goal along the way.

2. Have the Right People Around You

Yes, you will need the right mentors and partners to help steer your ship so to speak but having a great team around you is equally important. They have the power to effect positive change that will transform your company and accelerate its growth. Bringing in employees with a positive can-do attitude creates a culture where team work takes precedence. If everyone is encouraged to participate, you can celebrate your successes and discuss overcoming your failures together.

3. Put Yourself Out There

Having the right team around you work wise is imperative. But so is networking with other members of the business community around you.Establishing your business could take time so until that happens, you’ll have to be your own brand ambassador and explain to people the benefits of working with your business as well as why they should give you a chance. Get the momentum going by finding out what events, trade shows and networking groups exist that will strengthen your business to business relationships. Those initial contacts can become future clients, mentors, even key partnerships that have the ability to grow your business.

4. Stay One Step Ahead

The day to day running of your business will be important but getting stuck in the present is a mistake you can’t afford to make. You need to keep one eye focused on the future. It’s absolutely essential because failure to do so may mean you miss the next big thing for your business. The most successful business people prioritise the study of trends and can foresee what’s coming around the bend. This allows for constant, successful adaptation and evolution of your business. Make sure you are constantly reading trade magazines and websites so you can stay up to date with developing trends in your industry. Being current and relevant will keep your finger on the pulse giving you the advantage of being able to predict what your customers will want as well as what direction your competition might take.

5. Balance It Out

Whilst having a new business that you are passionate about is exciting, it dies take an extraordinary amount of time and energy. For that reason, it’s crucial to find a healthy work-life balance and that can be tricky.It’s very easy to start letting work take precedence in your life. Don’t. Taking care of your health and well being should be at the top of your list because your business cannot run without you especially in its early stages. Being constantly caught up in the work hustle with no let up can and will burn you out and put a cap on how much you can achieve sooner or later. Make it your business (excuse the pun) to find ways to keep a healthy life perspective and safeguard healthy relationships that exist outside your work environment. Setting aside time to exercise, catch up with family and friends or just relax will keep you energised and motivate you to persevere and continue to dream big.

At Call Pal, we are committed to making sure your startup grows by making sure you never miss sales calls from potential or existing clients. To find out more about the call answering services we provide, contact us on 1890 511 400 or email us at lucia@www.callpal.ie.

Keep up to date to all the latest news from Call Pal by following us on out social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+!

03/02/2017/by Eoghan

The Millionaire Mindset

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The Millionaire Mindset

Let’s face it – no one goes into business to lose money and the dream of becoming financially wealthy is one so many of us share. For most people though, the dream remains just that – a dream. Why is that, you ask? Simply put, it boils down to the mind and where the focus lies. A lot of people, whilst they are happy in their current situations, are comfortable. Comfort, however is the eternal burial ground for growth and progress. So how does one make the cross over from unhappy comfort to millionaire? It’s all in the mind….

Focus on it then grab it!

The truth is, a large number of people are afraid to say what they want and then pursue it. When you want to accomplish something, thinking, ’I could never do that will keep you stuck. Think, ‘I COULD do that and I WILL do that!’ Millionaires play to win, not to avoid defeat. Does that give you licence to become selfish and obnoxious. Not at all. IT simply means becoming more self-assured and honest with yourself. The idea of walking all over people to get to the top is antiquated and unnecessary. If you get the right mindset, there really is a big pot of gold that you have a right to grab hold of. You deserve it!

Spending v Investing

Millionaires tend to and need to be frugal people. After all, they understand the true value of the money they are investing. Being self-employed tends to go hand in hand with becoming a millionaire and at some point you may need to look at reducing your regular work hours or even quitting your regular job to make your money work for you. So instead of splurging on that new phone or wardrobe, you could use that money to invest in the stock market. By finding the right shares, that money could easily double itself in a year. And the stock market isn’t the only place to invest – there’s always property and of course, your own education.

Goooooooooooooaaaaaaaaaal!

Getting rich quickly sounds attractive but a more sustainable way of getting rich is by becoming goal orientated. The truth is, only lottery winners become millionaires overnight. BY setting yourself feasible goals, you will get there eventually. An example of this would be that you’re making enough to pay the bills and avail of a few luxuries. Your first goal may be to have €10,000 saved in a year which is not easy but doable. You then need to work out the steps you need to take to achieve that goal. Those steps should primarily favour growth over cutbacks. You may have skills outside your workplace that you can monetise to boost your bank balance. Liquidating unnecessary items can be another way of earning capital to reach your goal. If these don’t raise enough capital to help you reach your goal, then it’s time for those spending cutbacks. Think making your lunch instead of buying it and cutting down on the luxury spends.

Keep your head in the books

Invest in yourself – it is the best thing you can do. Leaving the educational system does not mean that your learning days have ceased. 100 books – that is how many books Warren Buffet estimates he read on investing before he turned 20 in comparison to zero…which is the number most people read after they leave school. The question is, who would you rather be? Learn as much as you can. Learn everything you can about how economics work, the stock markets and how they trend. If it’s a new skill, learn as much as you can about it. More often than not, you would be surprised at how often skills that seem useless can become extremely useful in the right situation.

Bigger is better

Small goals are always a great starting point and are advisable but there is no doubt that you should have a big goal in mind. If it’s a business, start it and make it a success. Alternatively, your big goal may be to invest your way to millions and do little outside of research. And remember, not achieving your big goal is not a shameful thing. If you have a business and your goal for the year was to make 1 million Euro profit and you ‘only’ made a profit of €500,000, then you are till streets ahead of most people. Reach for the stars (excuse the song quote!) and if you happen to miss them, you’ll still be over the moon.

Make friends with the attention

Self-promotion is a large part of becoming a success. And by self, we don’t necessarily mean you personally – it could be drawing attention to your brand. Wherever it is directed, it is true that attention attracts money. So never shy away from getting your name out there. Find your spotlight and be gutsy enough to step into it. Remember: you ultimately control your destiny. Fight hard enough for anything and you’ll get it.

We want to get you on the way to achieving your business goals. We are more than happy to take your company’s calls and free you up to focus on the bigger growth plan for your business.

For more information, call us on 1890 511 400 or send an email to

Finally, we would love to interact with you on our social media platforms so be sure to follow us on Facebook, Twitter, Instagram and Google+.

27/01/2017/by Eoghan

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