Call Pal Newsletter February 2020

February 2020

We want to take this time to welcome all new and existing clients to our monthly Call Pal newsletter. Our aim is to connect with our clients, share more about who we are and learn more about our busy business community. We look forward as we continue to provide the trusted, quality customer care your business deserves.

Call Pal welcome new members Zoe and Claire to the team

“Hi! Im Claire,

I grew up in Ballaghaderreen, County Roscommon and studied my Leaving Certificate in St Nathys College. I completed a Fetac Level 5 in Computer Applications and Programming in Sligo College of Further Education before completing a BSC (Hons) in Software Development in GMIT. One of my well-known hobbies is my great love for travelling and music and I have gone to music festivals around the world. I started at Callpal three weeks ago and have loved working here. The staff are so friendly, helpful and welcoming and I love how quickly my colleagues became friends!”

“My name is Zoe,

I am a Commerce Graduate who hails from County Clare. I graduated from NUIG in 2017 where I specialised in Human Resource Management. I fell in love with Galway when I came to college and have now been living in here for 5 years.

During my time in Galway I have worked across many different industries. I have just started with Callpal but already feel like it is a great fit for me. In my spare time I enjoy walking the Salthill Prom to kick the wall at Blackrock, and sitting outside the cafes on Shop Street listening to the buskers.”

Meet Zoe and Claire, our newest Call Pal recruits. Both hailing from customer service related backgrounds, Zoe and Claire bring an energetic and friendly nature to the team, quickly taking to their new roles with great success.

With a strong focus on customer care and providing quality support to all of our customers and clients, Zoe and Claire have become valued members to the Call Pal Team.

Community Focus

As we build relationships with our clients we think there is great opportunity to promote and share more about their business. As a friend of Call Pal we promote your business via our monthly newsletters, social media outlets and throughout our Call Pal community.

This month we caught up with Eoghan from The Compliance Team to learn more about their business and what they offer their clients.

Whether you are a friend of Call Pal or a Call Pal Client we would love to share more about your business with our community. If you want to take part, contact us today!

Call Pal, we are far more than a call answering company.

1890 511 400

Read Full Feature Here

Gauranteed Irish welcomes companies that are all together better choices for our community and as a member of Guaranteed Irish, we strive in adapting this.

In the latest Guaranteed Irish instalment, Founder and Managing Director, Rachael Gray caught up with the Guarenteed Irsih team in their Dublin office to share and discuss how we assist our clients. Call Pal promotes a positive impact and value with the Guaranteed Irish business ‘stamp of approval’ – the original symbol of provenance in business in Ireland.

Guaranteed Irish welcomes companies that are all together better choices for our community and as a member of Guaranteed Irish, we strive in adapting this.

Here To Make Your Work Life Easier

Our team of call answering professionals are here to make your work life easier as we are always here when you need us.

We pride ourselves on providing a clear and transparent service to our clients and believe communication is key in ensuring quality customer service.

You know you can trust us to manage your calls exactly as you require and If you need to make any changes, have any requests or business updates, please do not hesitate to contact one of our Call Pal agents and we will take care of you today.

We know how important your business calls are, so we want to make sure you are happy with our service. Contact us today!

Phone: 091 511 400

Free Phone 1890 511 400

Email: info@callpal.ie

Your Call Pal Team

Upcoming Events

Talent Summit Dublin 2020

Talent Summit 2020

Wine on the Line 5k & 10k Run

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6th Annual National Construction Summit

Construction Summit

Europe and the Future

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Lough Cutra Castle 10k & Half Marathon

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The Comeback of the Leadership Coach

Blog

Should you have a Leadership Coach?

It’s no surprise that leadership coaches are back in the business fray as a result of the high number of CEO failures in the last decade. But how exactly will leadership coaching improve your skills as a CEO and even make you a better person?

Improved Focus and Outcomes

Charts and tables give limited ability to guage decisions as they only provide a snapshot of one facet of your business. Having access to a coach allows you to discuss ideas, the impact they will have on your business and come to sounder conclusions as a result. It also means you’re not being told what you want to hear all the time. An external, objective opinion can also give you the confidence to make the bold moves necessary for outstanding success

Keeping a level head

A common reason why CEOs fail is because their ego has blinded them making them predominantly ego driven. Research shows that in any new role you undertake, there is a 40% chance you will under perform, while a staggering 82% of CEOs and leaders fail because they are unable or unwilling to build a rapport with their peers and employees. Having a strong relationship with a leadership coach who will be candid and tell you what you need to know will undoubtedly improve your decision making and reduce potentially catastrophic mistakes.

Checking your blind spots

An often neglected area by CEOs is what aspect of leadership they need to better themselves in. Your business instincts may be legendary but perhaps you don’t have the skills (yet) to motivate your team to turn your instinctive magic into reality. The truth is, leaders are not ‘one size fits all’ entities. They come in all shapes and sizes and excel in certain areas whilst failing in others. Leadership coaching will have you view your abilities open-mindedly and highlight how you can improve the areas you weaker in and enhance your strengths. Ultimately, this will make you more effective in your role.

Landing the job

The candor and objectivity of a leadership / business coach will give you a compelling advantage when it comes to landing a new role or position. It’s unlikely that a company would be disappointed that their new executive has a foundation in leadership coaching and is well grounded – meaning they have eliminated the ‘I’ in teamwork.

We want to help lead your business either become a leader in its industry or maintain its current leadership. Call us now on 1890 511 400 to find out how our professional services can do just that!

And stay up to date with all our news and updates on Facebook, Twitter, LinkedIn and Google+…

16/03/2017/by Eoghan

Why the phone is a crucial part of your business

Blog

Is your business telephone still relevant?

The digital age we live in has given us such a vast range of ways to communicate that it can be easy to forget just how important phone calls are. All you have to do nowadays is pick up your smartphone and open an app such as Whatsapp, Skype, Messenger etc to communicate with someone. So picking up the phone and speaking to someone may not be as obvious as it seems. And whilst customers and consumers love contacting the brands they are working with over social media, talking to another human being over the phone cannot be beaten. Here are 5 reasons that support why we think it’s a good idea to get talking…

1. Believe it or not, not everyone is on the internet

Although we’ve already pointed out that the world at large seems to centre around social media and ecommerce sites, a valid point worth remembering is that not everyone is online – and not everyone is online all the time. Ignoring offline clients means you run the risk of alienating a significant number of potential clients and pushing them into the open arms of your competition.

2. Speaking of your competition…

There is a very real chance that your competition is 100% online in which case you stand to gain a real competitive edge over them by having a human voice at the end of your phone line. A ‘real live person’ answering a client query over the phone gives way to a positive image of your company being developed in the caller’s mind. By speaking to them, you connect on a personal level that no other form of communication (other than face to face) can reach. This means that when the client thinks of your company, they’ll remember your voice as opposed to an impersonal email.

3. A phone is great for your brand

Potential customers looking for a company to work with or buy from, more often than not look for a phone number. A phone number gives the same legitimacy to your company as having an office in a reputable location or a website compiled by a professional designer. And it reinforces your offline presence by confirming that you are a real business.

4. People who call generally have a problem that needs solving

People calling a business over the phone generally have a question or a problem that needs to be resolved quickly. Talking to customers directly over the phone is a great way of helping to solve their problems quickly as well as identifying issues that may affect other customers as well. An example is a customer calling in relation to a broken link on your website. Your answering their call not only saves you a sale, it also means you can quickly solve a problem that could have cost you thousands of sales had you remained unaware of it.

5. It’s personal

Complex problems or problems of a personal or sensitive nature are often best solved over the phone. Also, when it comes to scheduling appointments or deliveries, speaking to a person who has their schedule to hand can greatly reduce the frustration caused by seemingly endless hours of email tennis.

The bottom line is that, in spite of the world being obsessed with digital communication, your phone is still relevant and very important to the successful running of your business.

Can’t get to the phone fast enough or are you unable to manage the volume of incoming calls you are receiving? Why not let our professional call answering team help you? Call us on

1890 511 400 to find out more about our call answering packages and how you can get a month’s worth of call answering ABSOLUTELY FREE!

Get to know us better by following us on all our social media platforms including Facebook, Twitter, Instagram, LinkedIn and Google+

03/03/2017/by Eoghan

Feel the love with one month Free Telephone Answering

Blog

Feel the love this month with one month free professional telephone answering for your business.

At Call Pal we’re all about showing our customers the love, so why not let your customers feel the love too with no missed calls, no voicemail’s and a friendly professional receptionist always there to help with their queries.

Feel the Love!

Call Pal are an Irish based call answering company that prides itself on providing professional service.

17/02/2017/by Eoghan

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