I first enlisted the services of Call Pall for my clinics almost a year ago, when during the COVID pandemic, my previous call services company couldn’t cope with the disruption and stopped supporting me. This meant I was both trying to deal with my clients’ bookings, calls and issues along with trying to keep the normal basics running in my Cork and London clinics. As for many people, it was an extremely stressful time for me to say the least, while at the same time as a practitioner, I was trying my best to help my clients’ with their own well-being.

A friend recommended Call Pall, and to be honest, at first, I didn’t wish to deal with a new company, my system of bookings, have to explain the way I did things etc., etc., but eventually, I had no choice and really needed help. So I made the call.

From the minute I contacted them, it was a completely refreshing experience. I was immediately put at ease, it was almost like a business counselling experience. Donna explained that she had spoken to many people in the same position as me, and they had step-by-step, arranged for my old number to be used, put on a call divert, used my own calendar system (and also recommended better ones) and gradually go back to “normal”.

She offered a month of service with no pressure to see how things would go, but by the end of the first week I had made up my mind. Not only was I back to my old level of service but within a few days, my clients one-by-one were commenting on how well they were treated when they called to book in with me. No longer were they treated by a busy or terse greeting, they were greeted with warmth and patience, which at a time when you are in pain or need to make a medical appointment is very much appreciated.

Almost a year later, I still somehow feel their service is too good to be true, and there must be a catch, but this is very much not the case. They charge me much less than the previous company and have reduced my bill without me needing to ask when I had periods with less than expected calls. Similarly, in busy times, they have optimised my bill for me, only charging for what I have really used.

My experience with them is the same I hear every day when my clients meet me. They arrive in a positive frame of mind having been dealt with compassionately and professionally by them. Call Pall has been an absolute breath of fresh air for me. I can’t recommend them highly enough and am happy to share my experience with anyone who would like to contact me about this.

I have been around the block with too many call companies already, save yourself the hassle and expense of dealing with others and do yourself a favour. My experience with them has been nothing short of excellent on every level and I highly commended and recommend Call Pall.

Thank you, Rachael, Donna, Zoe, Lisa, Niamh and all the team at Call Pall for making my journey into work to my clinic something I now look forward to every day. Knowing that no matter what crops up, I can relax, am fully supported and can completely rely on you.

Gratefully, Martin.

MSc.,(Chem), MSc.,(CHM), Lic.Ac.,TCM., RCHM, MACI

Ashdale Clinics Director Lecturer, Medicine Dept., University College Cork