At Call Pal we take pride in providing business solutions that make your working life easier, improve your customers’ satisfaction and ensure that no new business opportunity is missed as your dediacted call answering provider.

We also love to catch up with our friends here at Call Pal to learn more about how they run their business, what they offer their clients and share their achievements! What better way to do so than via our Feature Friday Special.

This week we had a chat with Lean Ireland.

Lean Ireland is a consulting and training company, founded in Galway, Ireland back in 2001. The company formerly traded as Cordatus Consulting Limited.  We offer services in the area of continuous process improvement, problem solving and supply chain management.

Bernie has been involved in the management of supply chain and business process improvement activities for over 20 years. She received her Lean Six Sigma training at Dell Computer Corporation. In 2001 she left Dell to establish Cordatus Consulting, trading as Lean Ireland since May 2018. Her lean six sigma consulting skills and practical workshops have yielded benefits in the order of several €millions per year to client companies. In addition she is experienced in deploying lean six sigma in the supply chain, thus greatly enhancing client competitiveness. She holds a first class honours masters’ degree in supply chain management.

We are enablers. Our team of experienced consultants supports clients in establishing a culture of continuous process improvement within the organisation. We train clients to help themselves. The results include increased customer satisfaction and increased business, all at a lower cost for our clients. References are available from all clients, on request.

Supporting people at client sites to work together as a team, while learning new tools and skills, is very rewarding. The end results for clients are tangible, visible and easily measured (by the client finance department). This validates our work, and motivates us to continue helping others.

Our goal for 2020 is to broaden our range of online national and international services, including online coaching for all clients, and webinars for small businesses who couldn’t usually afford to hire a consultant. We also plan to have some fun at Galway 2020 events.