Call answering is a service where a third party, such as the Call Pal PA team, answers calls on behalf of your company. To enable this service, we provide you with a number to divert your incoming calls to, which are then answered by our team based on a script created to your specific requirements. We can either email you the details of the call in real-time or transfer the call to you or your team, ensuring that you never miss an important call again.

Our Customer Service Outsourcing solution allows you to delegate your customer support to our expert team. We handle inquiries, resolve issues, and provide assistance on your behalf, all while maintaining your brand’s tone and values. This ensures your customers receive top-notch service without the need to manage an in-house support team.

Our Lead Qualification service filters and assesses incoming leads on your behalf. We engage with potential clients, ask key questions, and determine their suitability based on your criteria. This helps you focus your efforts on high-quality leads that are more likely to convert, saving you time and boosting your sales efficiency.

Our Reception Overflow service helps you manage high call volumes by seamlessly handling any overflow. When your in-house reception team is busy, calls are automatically diverted to our team, ensuring every call is answered promptly and professionally. This service keeps your operations running smoothly, even during peak times.

Our Database Cleansing service ensures your contact lists are accurate and up-to-date. We review, verify, and update your database by removing duplicate, outdated, or incorrect information. This improves the efficiency of your marketing and sales efforts by ensuring you’re working with clean, reliable data.

Our Market Research service involves conducting phone surveys and interviews to gather insights directly from your target audience. We make the calls, ask the right questions, and collect valuable data on customer opinions, preferences, and behaviors, helping you gain a deeper understanding of your market.

We can you have you set up in as little as 24 hours.

Yes, we can indeed. This is referred to as an advertised number.

Generally, we can issue your number straight away. If we do not have a number that correlates with your desired location, it may take a number of days for us to get the number you.

We will set up a number in your company name on our system to divert your landline to. You will need to contact your telecommunications provider and advise them to divert your landline to the number we have set up for you. If you are using a mobile for your work calls this can be done through the handsets settings.

Yes, we can. Transfers to Irish landlines are free. Calls transferred to mobiles or international numbers carry an additional charge, this is the standard per minute fee we are charged by our provider that we pass on.

You can have your office line/s set up to divert to us if they remain unanswered after a certain period of time i.e. 15s. You will need to contact your telecommunications provider to set this up according to your overflow requirement. Once the call diverts, a member of the Call Pal PA team will take your call and send the details of the call to you in an email.

Yes. You can contact your mobile phone provider to find out how to divert your iPhone or Android phone. There are also instructions available online.

Are call answering team is based in Ireland’s Western Capital, Galway City. However, we have office locations in Limerick & Dublin as well.

No – we are based solely in Ireland.

Our minimum contract term is 3 months for our call answering services, the contract then becomes a rolling monthly contract that can be cancelled with notice. This excludes short-term cover and outbound call solutions.

Yes – in this instance, we would recommend our Holiday/Short-Term Cover service.

Currently, we open from Monday to Friday, 8.00am – 6.00pm. Saturday: 9.00am-3.00pm. Excluding public holidays.

No – we make sure that all our agents are well versed on how to answer your calls. That way, the Call Pal team serves as a seamless extension of your business.

Yes. We send you an information request with a number of questions relating to your business for you to answer. Based on the answers you give us, we compose a call answering script for the Call PA Team to follow ensuring that your calls are managed uniformly across the team.

Yes – as your business grows and changes, we can make changes to your script so the Call Pal team continues to answer your calls as per your requirement.

We offer our services to a wide variety of businesses and we are continually branching into new business sectors. Currently, we have clients from the Accounting, Legal, Government,  Hospitality,  Engineering, Medical, Gardening, Event Management, Online Retail, Financial Consulting and Health and Safety Sectors.