Cal Pal, Irelands fastest growing call answering company is now recruiting for a switchboard operator to join our team in Galway City. Founded in Galway in 2017, Call Pal now offer professional services to over 200 businesses. Call Pal provides call-answering, mail addresses, calendar management and top-class customer service.

Key Responsibilities: 

• To provide a professional and high-quality Switchboard and Reception service for Call Pal
• Provide a friendly, approachable and welcoming customer focused environment;
• Efficient and timely answering and transferring of calls;
• Promptly and efficiently taking and relaying messages to our clients
• Support management and staff in a helpful, responsible and professional manner;
• Maintaining confidentiality and sensitivity in all dealings with staff and clients;
• To demonstrate flexibility in undertaking additional tasks as may be assigned;
• Ensure that Call Pal’s values of People, Professionalism, and Trust are upheld at all times;
• Accuracy and attention to detail is paramount

Required Experience/Skills: 

• 1-2 years experience in a receptionist role
• Switchboard experience is an advantage
• Knowledge of Microsoft Office and Teams is desirable
• Ability to work flexible hours
• Focused on providing a high standard of service
• Attention to detail is a must
• Excellent communication skills are essential
• Excellent interpersonal skills
• Fluency of the English language, both verbal and written, is essential
• Multi-tasking is a requirement
• Excellent speaking voice
• Ability to work in high-pressure environment
• Career Development – we always look for people who are passionate about progressing their career.