We Know Your Business – Part 1
We work with Solicitors, Accountants, Bakers, Chiropractors, Government Departments, Construction & Building Contractors, Real Estate Agents, Hardware Stores, Language Schools, IT Companies, Marketing Agencies, Web & App Developers, Event Planners, Recruitment Consultants, Gardeners, Physios, Architects, Online Shops, Multi-Nationals, Medical Surgeries and more. So, when we say we know your business, we mean it!
Taking this on board, we think it is time for other businesses to learn a bit more about us, turnabout is fair play, after all.
What do we do and why do we do it so well?
Primarily we are a call answering company, and this service comes in many facets:
- Call Answering: This is the main service we offer to most of our clients. All calls will come through to our team of agents and they will take details and forward the messages (Email or Text) or we can try your extension/mobile to see if you are free and transfer.
- Switchboard Overflow: When your in-house team are facing high call volumes, the overflow service will have any unanswered calls forwarded through to our team to assist. This service can also be used to cover when staff are off on lunch, away from their desk or taking holiday leave as well.
- Short-Term Cover: This service is perfect for covering staff leave or unexpected absences. It is a once-off service with no contract that can help you cover the times when your permanent staff are absent from work.
We also provide diary management, fully managed live chat services, and smart numbers.
What makes us different?
Well, from the very start of Call Pal, we made the decision to always hire more agents than was strictly necessary. Doing this allows our team to deal with unexpected surges in call volumes smoothly and covers any unplanned staff absences.
We also made a point to ensure that all agents are adequately trained up on any new client that comes on board. This allows the whole team to become more familiar with each customer and instead of just answering calls for the customer they act as an extension of their existing team.
And finally, we do not lock you in packages and slip in hidden charges. Our pricing is extremely transparent, and our account management team monitor all customers packages to make sure they are getting the most value for money. If you are on a higher package and we notice your call volumes have consistently dropped then we will move you down to a lower package. The same is true if your call volumes increase and it makes more sense for you to move up a package rather than paying individually for the additional calls.
The truth is that most businesses don’t truly realise the full scope of benefits Call Pal provide until they start using our service.
The bottom line…
That is “What We Do” and “Why We Do It So Well” in a nutshell, we are a call answering company and we are very good at what we do. It is as simple as that. Speak with the team today to find out about our 2-week free trial and become the latest Irish business to benefit from working with our excellent service.
