We hope you had a great Easter Break!
We’ve moved to 6 Days a Week!
Call Pal is moving to a six-day week! As of April 10th 2021, we will be operating from Monday to Saturday. This exciting new structure will see the team taking calls from 9 am to 5 pm on Saturdays. The move to a six-day week is a massive step in improving the service Call Pal provides to clients who are open on Saturdays. It ensures that callers are getting the friendly, informative Call Pal experience, regardless of it being the weekend. It will also make our service more appealing to prospective clients. This expansion has been an idea for a long time but is now coming to fruition.
“Growth is never by mere chance; it is the result of forces working together.”
— James Cash Penney, founder, JC Penney
Are you missing the Benefits of Using Live Chat
Call Pal’s Live Chat Service acts as a stand-alone service or an extension of your existing call answering service.
We live in a world where you snooze, you lose. Companies can provide next day delivery to give instant access to their product or service. Customers want things now – and they usually get it. This is not always the case when it comes to customer service. Research shows that the average response time for customer service messages on social media is 10 hours. Email response times can be longer than 12 hours!
What options have you to ensure a quicker response time? Live chat is one of the strongest contenders. This form of communicative software allows you to have real-time conversations with your customers as they are on your website. It is convenient. Customers enjoy the fact that it is much quicker than any other means of communication with a company.
Buying into a live chat service would give any company a definite edge, but it is a channel that many companies neglect. A report by Salesforce found that 69% of consumers want to talk with a company in real-time. Live chat provides a memorable customer experience. Some people do not enjoy engaging in phone calls, live chat facilities a customer service experience that is comfortable and in real-time.
We raised €2,200 for the Irish Cancer Society
Thank you for all your donations you have really made a difference by taking part in our Daffodil Day Raffle. We managed to raise €2,200 for the Irish Cancer Society. This list will give you an idea of how helpful your donations are going to be:
- €25 can help provide cancer patients and their families with a specialist cancer nurse to talk to through our Support Line or Daffodil Centres.
- €50 can help provide vital clinical equipment for a Night Nurse.
- €60 will cover the cost of a counselling session to help a person cope with a cancer diagnosis in their life.
- €355 will cover the cost of one night of Night Nursing, providing end of life care to a patient in their own home.
We would also like to congratulate the winners of our prize draw: Eddie & Fiona Molloy.
Call Pal Valentine’s Day
Spreading the love with flowers! Rachael, the Managing Director of Call Pal, along with Maddens Florists, spoiled the Call Pal team with a stunning bouquet to celebrate Valentines Day. The gorgeous seasonal blooms were such a treat for both staff in the office and those working remotely. Maddens Florists, in the Latin Quarter of Galway City, are renowned for their stunning arrangements, available for every occasion. Rachael is proud to support local businesses, especially when the customer service is of such high quality.
Great News
We have increased the value of our Referral Gift! To get a €100 One4All Voucher all you have to do is refer a friend to Call Pal. The moment they sign up for the service we will send you out a shiny new €100 One4All Gif Card.
Why should you refer Call Pal? Simple, with our professional team answering your friends’ calls they’ll have more time to focus on the important things, like if you’re going to share the €100 or not?
